Retail Systems Support

About the opportunity

Ever wondered what happens when a product won't scan, a store can't place an order, or pricing doesn't flow through correctly? That's where you come in.

We're looking for a Retail Systems Support to join our Merchandise team at Total Tools. You'll help keep our stores running smoothly by supporting product data, troubleshooting system issues and resolving challenges across pricing, ordering and EDI.

This is a role where you'll work closely with stores, suppliers and internal teams, using tools like SQL and Excel to investigate issues, improve processes and support day-to-day retail operations.

This is a hybrid role, with 2 days working from home and 3 days in the office across both our Heatherton and Port Melbourne locations.

What you'll be doing

• Investigate issues affecting ordering, POS scanning, pricing and EDI transactions.


• Use SQL, Excel and VBA tools to analyse data, automate reporting and provide insights to business stakeholders.


• Support EDI implementation, testing, onboarding and troubleshooting activities.


• Maintain product, supplier and pricing information in Pronto ERP.


• Perform data validation, audits and analysis to identify errors, improve processes and maintain data integrity.


• Build strong relationships with stores, suppliers and internal teams.

You're Likely a Match If You Have

• Experience supporting retail, ERP or business systems (Pronto is an advantage)


• Strong Excel skills (VBA/Macros) and confidence working with data.


• Exposure to SQL, reporting or data validation.


• A knack for troubleshooting and getting to the root cause of problems.


• Great attention to detail and a customer-focused mindset.


• Strong communication skills and enjoy building relationships with stakeholders.

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we're more than just a group of hardware and tool retailers. We're the team behind the systems, products and support that help stores serve their customers every day.

With household brands including Total Tools, Mitre 10 and Home Timber & Hardware, we're proud to support independent businesses across Australia and New Zealand.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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