RN Customer Care Coordinator - Home Care

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs. 

 

As part of a growing Homecare service model, this newly created dual Registered Nurse / Customer Care Coordinator role contributes directly to improving customer outcomes, strengthening care quality, and supporting sustainable workforce delivery across the community. You’ll be joining a small, collaborative team environment with strong autonomy and real impact, based in Osborne Park.

Designed to strengthen clinical oversight and customer care delivery, this position ensures we maintain high-quality, in-house clinical governance whilst also aligning with a broader commitment to delivering high-quality healthcare services and customer outcomes.    Day to day you will find yourself:

• Managing a portfolio of Home Care clients
• Reviewing care plans and providing clinical advice on behalf of the team 
• Reviewing and maintaining care plans, and service delivery outcomes
• Supporting funding, service agreements, and ongoing compliance requirements
• Working closely with internal teams to ensure seamless service delivery
• Maintaining strong relationships with clients, families, and stakeholders
• Supporting continuous improvement and customer experience initiatives
• Ensuring documentation, case notes, and reporting are accurate and up to date

Lets talk about you!

You’re a confident, people-focused RN who brings both clinical credibility and warmth in customer engagement.  You will likely have:

• RN qualification with experience in home care, aged care, or community nursing
• Exposure to residential or community-based care environments
• Strong care planning and clinical assessment capability
• Highly organised with excellent communication and rapport-building skills
• A natural ability to build trust quickly with clients and families
• Experience or interest in moving away from facility-based work into community care.

Why Join HCA

• Enjoy flexible hybrid working conditions that empower work-life balance
• Discounts to Health Insurance and Retail & Leisure partner providers – just ask us about the HCA Hub! 
•  HCA will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities. This is an opportunity to make your mark within a friendly, supportive, and growing organization 

If you're an RN looking for a more balanced, engaging, and relationship-driven clinical role in the community space, this is a strong next step in your career.