Sales Administrator

About us

Do you want to make a difference and shape the world sustainably? Then you’ve come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio. Apply now – make it happen.

Your future field of work

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.

Your tasks

Join Our Team - Let's Create Impact

• Communicate with clients through various channels: phone, email.
• Respond to clients enquires with accurate and timely information.
• Process sales offers, orders, delivery plans and invoices in an accurate and timely manner.
• Monitor order status and on-time delivery by liaising with warehouse.
• Process sales order amendments, cancellations, and returns in compliance with company policies.
• Maintain accurate records in CRM system in compliance with company policies.
• Maintain customer pricing conditions in ERP system in compliance with company policies.
• Troubleshoot customer enquiries or complaints, providing solutions or escalating complex cases.
• Provide tailored support to key accounts, ensuring exceptional customer satisfaction.
• Support marketing by providing insights on client feedback and trends.
• Process new customer account forms and liaise with the finance team to ensure commercial terms are compliant with company policies.
• Perform general administrative duties such as forwarding leads, scheduling meetings, handling sales correspondence, processing expense claims, processing travel request, etc.
• Provide assistance to the service administrator during periods of heavy workload, sickness, holidays, or other absences.
• Ensure seamless handover between sales and service teams, providing customers with clear timelines and updates throughout the installation or project lifecycle.

Your profile

Our offer - What we offer you

As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.

What’s in It for You

• Competitive Annual salary range+ contributions to your super.
• Support, training and an onboarding program.
• A wealth of knowledge of coffee machine, coffee beans and other products.
• EAP Program.
• Free LinkedIn Learning Courses (Global Partnership)
• Employee discount on Melitta products.