Sales & Service Consultant, Tweed Heads

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re searching for positive, customer focused Sales & Service Consultants to join our Tweed Heads team in a Casual or Part-Time capacity. If you are looking for flexible hours, a fun team environment, and a role where no two days are the same, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, creating great experiences for every customer who walks in.


• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.


• Have real conversations to understand what customers need and help them find the right solution.


• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: A passion for helping people and delivering great service. 


• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.


• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

• Composure Under Pressure: Ability to stay calm and positive in busy situations.

• Team Spirit: A team-first attitude. 

What’s in it for you?

• Competitive remuneration and access to exclusive discounts.


• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.


• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).


• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.


• Flexible rosters that work around the life you live outside of work.

No experience in telco? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity