About the Role

We have an exciting opportunity for an experienced and customer-focused Trade Support Team Leader to join our team. Reporting into the Trade leadership team, you will play a pivotal role in supporting our Trade Account Managers (TAMs), Volume Builders and customers while leading a high-performing administration and sales support team.

This role is ideal for a strong people leader who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional customer service. You'll be responsible for ensuring the smooth coordination of trade administration, builder support, order management and supplier engagement, while driving continuous improvement across team processes and performance.

What You'll Be Doing

Team Leadership & Performance

• Lead, coach and develop a customer-focused Trade Support team.


• Manage daily team workflow and priorities to ensure service and performance targets are achieved.


• Foster a positive, collaborative and high-performing team culture.


• Identify opportunities to improve processes, systems and customer outcomes.


• Drive accountability, engagement and continuous improvement across the team.

Trade Account Manager & Builder Support

• Provide day-to-day administrative support to Trade Account Managers and Volume Builders.


• Partner with TAMs to understand customer requirements and deliver exceptional service.


• Prepare and manage customer and builder quotations and sales orders.


• Convert quotations into sales orders within agreed timeframes.


• Coordinate order scheduling and delivery requirements.


• Liaise with builder supervisors to coordinate site deliveries and call-ups.


• Maintain accurate customer data and records across relevant systems.


• Update CRM records and ensure all customer interactions are documented appropriately.


• Support the estimating process and manage plans through to completion.


• Assist with reporting, data management and sales support activities.


• Resolve customer issues and provide support in conflict resolution when required.


• Attend builder and stakeholder meetings as needed.

Supplier & Purchasing Support

• Liaise with suppliers to source information and manage product requirements.


• Process and coordinate Special Order and Direct-to-Site (DTS) purchases.


• Monitor supplier orders and follow up to ensure timely delivery.


• Work closely with store teams to ensure products are receipted correctly.


• Manage invoicing processes for special orders and DTS products.

Safety

• Demonstrate and promote safe work practices at all times.


• Contribute to a safe and healthy workplace for team members, customers and suppliers.

About You

To be successful in this role, you'll bring:

• Proven experience leading, coaching and developing teams.


• Strong administrative and organisational skills.


• Exceptional communication and relationship-building abilities.


• A customer-first mindset with a passion for delivering outstanding service.


• Excellent time management and prioritisation skills.


• Strong problem-solving and decision-making capabilities.


• High attention to detail and accuracy.


• A proactive, solution-focused approach.


• A positive attitude and desire to achieve results.


• The ability to work effectively with a broad range of internal and external stakeholders.

Technical Skills

Experience using:

• Microsoft Excel and Word


• CRM systems (Trade Profiler or similar)


• ERP systems such as SYMPAC (highly regarded)

Why Join Us?

At Mitre 10, we're passionate about helping our customers build, renovate and create. When you join our team, you'll become part of a supportive and collaborative culture where your contributions are recognised and valued.

You'll enjoy:

• Career development and growth opportunities


• A supportive and people-first culture


• The opportunity to lead a high-performing team and make a genuine impact


• A dynamic environment where no two days are the same

If you're a driven leader who enjoys building strong relationships, delivering exceptional service and leading teams to success, we'd love to hear from you.