Senior Ancillary Provider Engagement Specialist

Why this role exists

At HCF, we’re focused on creating better health experience, not just for our members, but for the providers who care for them. As a Senior Ancillary Provider Engagement Specialist, you’ll play a key role in strengthening HCF’s ancillary provider network and supporting programs like More for You. Your work will help ensure our provider partnerships are sustainable, well-supported, and delivering real value for members.

This is a relationship-driven role that blends stakeholder engagement, coordination, data insight, and problem-solving. If you enjoy working with people, improving systems, and making things work better end-to-end, this role will suit you well.

What you’ll be doing

In this role, you’ll:

• Build and maintain strong relationships with ancillary providers, professional associations, and allied health networks

• Support the growth and ongoing success of HCF’s no-gap ancillary programs

• Help plan and deliver provider engagement activities such as conferences, sponsorships, events, and frontline engagement

• Work closely with teams across HCF to support cross-functional initiatives and improve member and provider experiences

• Contribute to benefit design and program improvements that support sustainable, high-quality outcomes

• Use data and reporting to understand performance, identify trends, and highlight opportunities to improve provider and member experience

• Apply and promote best-practice ancillary benefits management principles

• Contribute to a culture of continuous improvement, collaboration, and member-first thinking

What we’re looking for
You don’t need to tick every box - we’re looking for someone who brings curiosity, strong relationship skills, and a genuine interest in healthcare and member experience.

You’ll likely have:

• Experience in claims or customer service (ideally with exposure to ancillary claims)

• Strong organisational skills and the ability to juggle multiple priorities

• Confidence working independently, while also collaborating closely with others

• A proven ability to build trusted relationships with a wide range of stakeholders

• Good analytical skills and comfort working with data to spot trends and opportunities

• Clear, confident written and verbal communication skills

• A calm, solutions-focused approach — even when things get busy

• Strong computer literacy (MS Office, Outlook, New Health)

• An interest in learning more about health insurance, industry rules, and benefits management

• Alignment with HCF values and a genuine commitment to improving member experience

Nice to have (but not essential)

• Experience in allied health, healthcare administration, or clinical environments

• Exposure to provider partnerships, contracting, or network management

• Knowledge of private health insurance rules and regulatory frameworks

• Experience supporting partnership programs, events, or sponsorships

• Background in sales, stakeholder engagement, or event coordination

Why you’ll love working here

• A hybrid working model that supports balance and flexibility

• A collaborative, supportive team culture

• Meaningful work that directly improves member and provider experiences

• Opportunities to grow your skills across partnerships, data, and health benefits management

• A values-led organisation that genuinely puts members first

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.