Senior Application Support Engineer

Division: Digital 

Department: Energy Operations Digital Systems 

Reference number: 13162 

Engagement type: Fixed Term Contract

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.  

About the role

AEMO’s Digital Division is accountable to operate, maintain and deliver digital capabilities. This includes technology foresight, plans, delivery of digital change, operation of AEMO’s Energy Markets and key internal stakeholder engagement. As part of the Digital Division, Enterprise Application Services (EAS) holds the accountability of successful management of AEMO’s critical IT applications. Our responsibilities extend to both Retail and Wholesale Solutions in which EAS design, develop, test, deliver and support NEM, MSATS, eMDM, DWGM, STTM, GSH and GBB.

You will provide Application Support by maintaining, operating, uplifting, scaling and developing resilient processes ensuring that AEMO’s Energy Market Systems are reliable, supportable and available. This will include technology upgrades and market-driven projects.

This is a six-month Fixed Term Contract, that can be based in multiple locations.

What you will be doing

• Plan Operational, Maintenance and Upgrade activities on AEMO’s Energy Market Systems.


• Adapt support of AEMO’s Energy Market Pre-Production and Production Application Systems, adjusting the workflow or sequencing as the day unfolds, anticipating and considering new problems and priorities.


• Take ownership of processes and results during both business and after hours (during On call periods). 


• Help and train others to ensure that standards are maintained and improved on a continuing basis by using both modern technologies and documenting processes that cannot be automated all the while doing so with a disciplined and repeatable approach.


• Consider the consequences for stakeholders before committing to decisions. Undertake both formal and informal risk assessments where there is potential impact to Application Support processes and AEMO’s Energy Market Systems.

What you will bring to the role

• Degree in Information Systems, Technology or relevant discipline


• Demonstrated experience supporting 24x7 Technology Systems.


• Demonstrated and have knowledge managing MS Windows, Azure or AKS.


• Experience in incident, problem, capacity and change management (ITIL desirable) and ability to maintain technical documentation.


• Demonstrated and have knowledge using CI/CD pipelines for deployment.

In return some of our benefits to you 

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options


• Professional development via projects, industry networks, job rotation, study assistance and more.


• Give back with up to 4 days of volunteering leave per year.


• Reward your hard work with annual performance bonuses (subject to eligibility).


• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at [email protected]