Senior Claims Advisor

• Permanent full-time position
• Brisbane location
• Flexible working and hybrid work environment
• Contribute a high level of technical skills and knowledge in the negotiation and settlement of CTP claims

Personal Injury Claims aspires to be Australia’s leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.

As part of this team, you will display the Suncorp Values, the Group Leader Profile behavioural expectations and embrace the Customer Centric Culture to promote a high performing culture which puts the customer at the centre of our decision making process and advocates the benefits of change and continuous improvement.

The purpose of this role is to provide a superior level of customer service whilst maintaining a Commercial focus on achieving business outcomes. This role is responsible for the proactive management of a portfolio of Highly Complex Personal Injury Claims in accordance with legislative, regulatory & procedural guidelines, to achieve cost effective and timely claim outcomes. This role has accountability to transfer knowledge and skills to other members of the claims team and support the Claims Leader in driving a proactive performance based culture.

What you’ll do:

• Proactively manage a portfolio of claims in accordance with legislative, regulatory, and procedural guidelines to achieve cost effective and timely claim resolutions
• Proactively work to resolve claims within the earliest possible timeframes by engaging with stakeholders and actioning activities and incoming correspondence in a timely fashion, across a portfolio of claims to achieve optimal outcomes
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial, investigative and rehabilitation reports
• Management and negotiation of pre-proceedings and litigated claims, including communication with claimants and solicitors, by phone, correspondence and/or attending settlement conferences and/or hearings (CTP only)
• Overall management of individual claims to ensure appropriate strategies are followed to reduce the average duration and cost of claims.

What you’ll bring:

• Tertiary qualifications in law, business or insurance are desirable
• Minimum 3 years Insurance experience
• Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making
• Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit
• Commitment to increasing customer experience and delivering high quality solutions within required timeframes.

What we can offer:

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Discounts and offers on a range of retail favourite stores as well as insurance products
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Invest in your brighter future with ongoing study support and career development programs; and
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For adjustments, support of a confidential discussion please contact [email protected]

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