Senior Client Service Officer

Senior Client Service Officer
Service Delivery and Assurance Hub
HOMES NSW

Location: Parramatta

Salary: Clerk Grade 5/6 | $102,936 - $113,579 plus superannuation & annual leave loading
Employment: One ( 1 ) Full-time ongoing & multiple temporary opportunities available, with potential pathways to ongoing employment.

Your role

Join Homes NSW's Service Delivery and Assurance Hub (SDAH) and play a vital role supporting clients with complex housing and support needs.

This is an opportunity to use your expertise to improve client outcomes through specialist advice, service coordination, and strong partnership engagement.

You will collaborate closely with internal teams, community organisations and service providers to help retain tenancies, remove barriers to support and deliver meaningful outcomes for some of the most vulnerable people in our communities.

What you’ll do

As a Senior Client Service Officer within the Headleasing team, some of the activities you will be responsible for include:

• Managing a portfolio of Headleases     


• Working with internal teams and business units on Headleasing matters


• Manage and progress breaches of tenancy agreements and represent Homes NSW at the NSW Civil and Administrative Tribunal


• Attend property visits and conduct inspections


• Coordinate property maintenance and repairs with landlords/agents


• Manage financial transactions, including payments to landlords and/or agents


• Ensure accurate, confidential and up-to-date data and record management

The role involves a mix of office-based work and out-of-office activity.

You will also work as part of a dedicated and supportive team committed to delivering quality housing services and improving outcomes for clients and communities.

You will be working in a collaborative office environment where teamwork, innovation and client-focused service delivery are highly valued.

What we’re looking for

• Experience collaborating with coordinating stakeholder’s services to achieve positive outcomes.


• Strong stakeholder engagement skills with the ability to build productive relationships across government, community, and service provider networks.


• Demonstrated ability to analyse complex issues, exercise sound judgement, and identify practical solutions in a client-focused environment.


• Ability to coach, support and share specialist knowledge while maintaining a strong commitment to professional integrity and client service excellence.

Desirable:

• Knowledge of Homes NSW policies and/or headlease program.


• Knowledge of Residential Tenancies legislation and tribunal processes is highly regarded


• An understanding of housing operation and policy. If you do not already have this experience, you will be expected to demonstrate how you would quickly build the knowledge required to operate confidently in this space.
  
  

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

What We Offer:

We offer a variety of benefits, including:

• A challenging and rewarding career.

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities.

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We are focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Question 1 - Describe a time when you dealt with a complex housing matter that involved dealing with multiple stakeholders such as internal colleagues, external vendors and/or various other business units. How did you assess the situation, coordinate the required actions and achieve a positive outcome?

• Question 2 - This role provides specialist guidance and support to colleagues and stakeholders. Describe a time when you shared your expertise, coached others or influenced a team approach to improve service delivery or client outcomes. What was your approach and what was the result?

Applications close 11:59pm AEST. Wednesday November 4, 2026

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tony Zhu on (02) 9891 8121 or at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen via: [email protected]  or call 0419 448 753.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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