Senior Consultant - Professional Services (Hardware, Software & Services)

• Partner with our prestigious customers and influence solution design from presales through to delivery.


• Work on complex, enterprise level, workflow and document management solutions


• Enjoy hybrid working from our Macquarie Park office – work from home 2 days

About us

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

About the Role

In this customer facing role, you will lead the design, implementation and delivery of complex technology, document management, workflow and print solutions for enterprise customers. Working closely with Sales, Technical Services, project teams and customer stakeholders, you will provide technical leadership across the full solution lifecycle from discovery workshops and requirements analysis through to solution design, deployment, training and project handover. This is an opportunity to make a significant impact by helping customers improve business processes, maximise technology investments and achieve measurable operational outcomes.

Scope of Role

• Designing and implementing Canon and third-party technology solutions


• Driving customer workshops, discovery sessions and solution scoping activities


• Translating business requirements into functional and technical solution designs


• Managing and delivering complex implementation projects and proof-of-concept solutions


• Providing technical expertise and pre-sales support to sales teams and customers


• Developing project documentation, implementation plans, training materials and operational processes


• Identifying change requests, additional service opportunities and business improvement initiatives


• Coaching team members and contributing to Professional Services best practices and capability development

About You

You are a customer-focused technology consultant who enjoys solving complex business challenges and delivering successful outcomes. You combine strong technical expertise with commercial awareness and are confident engaging with stakeholders at all levels, from end users through to senior executives. You thrive in project-based environments, can manage multiple priorities, and take ownership of outcomes from concept through to delivery. Key Skills and Experience include:

• Minimum 5 years' experience in IT consulting, systems integration, professional services or a related technology environment


• Strong knowledge of document management, workflow automation, imaging, print management or related technologies


• Experience gathering requirements, conducting business analysis and developing technical solutions


• Proven experience delivering customer projects, implementations or technology transformations


• Excellent stakeholder management, presentation and communication skills


• Strong analytical and problem-solving capability with the ability to design effective customer solutions


• Sound understanding of IT environments, systems integration and solution delivery methodologies


• Project management, business analysis or industry certifications will be highly regarded

On Offer

In return, you will join a high performing and collaborative team that is passionate about helping customers solve complex business challenges through technology. You will have the opportunity to work on diverse, enterprise scale projects, influence solution outcomes and continue building your expertise across leading document management, workflow and business process technologies. Benefit include but not limited to:

• Free parking and gym facilities at our Macquarie Park office


• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day


• Flexible working arrangements, where possible


• Training and development opportunities to help you bring your goals to life


• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling


• Canon products offered at discounted rates


• Education assistance to support the cost of any external training that gives you new skills for your job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, religious beliefs, national origin, sexual orientation and gender identities. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.