Senior Customer Service Specialist Projects

Position Summary/Objectives of Incumbent:

The purpose of this position is to support from sales through to customer service on small product sales deliveries.

 

Key Responsibilities

• Work in a small team to deliver over $100m a year (or as per targets) of product sales to Vertiv clients


• Manage own sales through to completion of projects as well as support the Project Management Team with their projects


• Co-ordinate deliveries, installation and commissioning of units


• Monthly reporting of RDSL and PDSL for tracking performance


• Evaluate outstanding supplier purchase orders, cost management of outbound logistics and warehousing for assigned projects


• Monthly forecasts of revenue and invoicing

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations


• Actively promote safety in the workplace
  
   

Employees reporting to Incumbent: Nil

Main contacts within Company    

• Managed Services


• Sales


• Services


• Finance
  
   

Main contacts outside the Company    

• Customers


• Suppliers locally and internationally
  
   

Education/Qualification:    

• Diploma or degree in Supply Chain
  
   

Specialist Knowledge:    

• Oracle or similar system
  
   

Practical Experience:     

• Customer Service


• Administration


• Organisational skills


• MS Office

Personal Characteristics: 

• Excellent communication skills – written & verbal


• Prioritisation capability


• Team player


• Time management