Senior Manager, Customer Success - Commercial Cards

See yourself in the team

Commercial Cards Customer Success sits within Everyday Business Banking and plays a critical role in driving growth, improving customer outcomes, and enabling our frontline teams. The team partners closely with Product, BB & IB&M Transaction Banking Specialists, Service Teams Risk and Marketing to deliver market-leading card solutions and a seamless customer experience.

Do work that matters

As Senior Manager, Customer Success, you will lead the execution of the Commercial Cards Customer Success strategy-driving portfolio growth, supporting strategic deals, and improving customer journey scores and NPS.

You will act as a key link between Product and frontline enabling teams to win new business, deepen existing relationships, and deliver better customer outcomes.

This is a highly visible and critical role, with regular engagement across Business Banking and IB&M, providing the opportunity to influence customer and product strategy outcomes at scale.

Key accountabilities

• Develop and execute the Customer Success strategy to drive card growth, utilisation, and customer satisfaction across the various large business/institutional segments
• Partner with frontline and TBS teams to support new-to-bank acquisitions, cross-sell, and complex deals
• Lead pre-sales support, including pricing for strategic opportunities, contributing to RFPs and pitches, and solutioning with clients
• Champion the voice of the customer, using insights and feedback to inform product and journey strategy and improvements
• Drive product knowledge and capability uplift across frontline teams
• Translate customer pain points into problem solving opportunities with customers and potential customers
• Deliver committed initiatives in line with Crew/EBB priorities
• Maintain strong risk and compliance discipline in line with Group policies
• Build and maintain effective stakeholder relationships across Product, Distribution, Service teams, Risk and Marketing

We're interested in hearing from people who have

• 10+yrs experience in commercial cards, transaction banking, payments or frontline roles
• Strong commercial acumen with a track record of supporting growth and client outcomes
• Ability to engage and influence stakeholders across a matrixed environment
• Strong communication skills, including with senior stakeholders
• Structured problem-solving and a data-driven mindset

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 18/05/2026