Senior Manager - Operational Risk Mastery

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

Ready to play a pivotal role in shaping the future of risk management at one of Australia’s most recognised health and wellbeing organisations?

We’re seeking a Senior Manager - Operational Risk Mastery to join Medibank’s Group Risk & Compliance team on a 12-month fixed-term contract, leading critical risk management uplift initiatives across the enterprise. Reporting to the Program Delivery Director – Regulatory Uplifts, you will be part of a newly established integrated squad delivering transformational change that strengthens risk capability, enhances governance frameworks, and embeds a proactive risk and compliance culture across the business.

This is a unique opportunity to influence enterprise-wide risk practices, modernise key risk frameworks, drive GRC system enhancements, and partner with senior leaders to deliver meaningful and lasting outcomes in a highly regulated environment.

We are open to the right candidate being based in Sydney, Melbourne or remotely across the East Coast.

Key Responsibilities:

• Lead the design, modernisation and implementation of enterprise risk framework components, including Risk Profiling, Emerging Risk, Incident Management and Issue Management.


• Drive the consistent adoption of scalable risk processes, leveraging modern risk tools, data-driven insights and continuous improvement practices.


• Develop and maintain contemporary guidance materials, templates and standards that support effective risk management across the organisation.


• Support the development and implementation of Medibank’s strategic GRC system solution, including business requirements documentation and data governance processes.


• Establish approaches for integrating risk data into a single source of truth, improving data quality and risk reporting capabilities.


• Identify, develop and implement risk and compliance coaching, training and capability uplift initiatives across the business.


• Build strong relationships with senior stakeholders while contributing to the successful delivery of regulatory uplift objectives.

Must haves:

• 7+ years’ experience in enterprise risk management and policy development within the Australian Financial Services industry.


• Proven ability to shape and drive a strong risk culture within a large, regulated organisation.


• Strong knowledge of APRA standards and CPS220 requirements, with demonstrated experience delivering risk uplift initiatives.


• Exceptional stakeholder engagement, communication and influencing skills, with the ability to work effectively across all organisational levels.


• Strong analytical capability with experience interpreting and presenting complex technical information.


• A results-driven mindset, able to thrive in a fast-paced, initiative-led environment and deliver to agreed timeframes.


• Demonstrated integrity, sound judgement and a genuine commitment to effective risk management.


• Strategic thinking, commercial acumen and the ability to drive innovative approaches to operational risk management.

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser).