Senior Network Performance Manager (Sydney)

We are looking for an ambitious Senior Network Performance Manager to motivate, support and inspire our franchisees to success using FIT House sales, training, and business methodologies. The Senior Network Performance Manager will be. responsible for driving growth within the network by supporting Franchisees, Studio Teams and Franchise Performance Managers to deliver performance targets and objectives. Specifically, this role oversees and provides leadership to the APAC Network Performance Management Team as well as providing direct support to current and incoming franchisees via coaching, education, optimizing day-to-day operations and monitoring compliance with franchise and marketing systems.

This is a full time position. This position reports to the APAC General Manager.

The Senior Network Performance Manager will:

• Provide support, direction, and mentorship to the Network Performance Team team through regular meetings to provide feedback, and review challenges and performance accountabilities
• Provide coaching to Network Performance Management team on utilising F45 systems and processes to drive network growth
• Manage incoming workflow and delegate activities accordingly
• Provide education and support to franchisees and studio teams on maximising F45 processes to grow their membership base
• In conjunction with the education team, promote the F45 education pathway ensuring that franchisee’s and employee’s are completing any applicable courses
• Collaborate with F45 business functions to ensure alignment of objectives, strategy, and studio-level operational feasibility
• Through an audit program, identify any compliance issues, specifically related to:
• Brand identity specifications
• Ordering from approved and/or preferred suppliers
• Overall condition and cleanliness of club
• Workplace Health and Safety Risks
• Member Safety
• Performance related processes
• Fitness Program Delivery
• Adherence to F45 operational processes
• Provide guidance and support to ensure that marketing and Brand
• Standards are aligned with F45 marketing guidelines

• Where possible, contribute to the creation of F45 operational processes and policies
• Create and compile network performance reporting to be shared with franchisees and internally.
• Provide guidance and support to franchisees and studio staff regarding the effective implementation of the member onboarding and induction process
• Provide guidance and support to franchisees and studio staff on timetabling
• Provide guidance and support on the successful execution of fitness challenges, including recommended promotion materials and communications, with the goal of reducing member attrition
• Support the implementation of Lionheart through offering advice and strategies to franchisees on how to activate and increase revenue.
• Provide guidance and support to franchisees on effective ways to manage a 12-month rolling events planner that compliments the National Marketing Calendar
• Provide guidance and support for studios to develop and implement social media and other local area marketing strategies
• Assist studios in examining local competitors and identifying and implementing strategies to capitalize on market opportunities
• Provide recommendations on marketing budgets to be spent per studio
• Provide expertise in reviewing and analyzing data related to marketing performance and assist studios in setting goals and targets Member Management, AUV and Net Profit Growth
• Provide education, guidance and support to franchisees and studio managers to ensure member services and administration is in line with policies and adhere to consumer legislative requirements
• Provide education, guidance and support to franchisees’ and studio managers on Member Growth strategy for their relevant business units (including sales, marketing, onboarding and retention)
• Provide regular reporting and feedback on key drivers contributing to business performance
• Provide education, guidance and support to franchisees and studio managers on most effective ways to achieve net profit growth, focusing specifically on:
• Membership yield
• Membership volume
• Secondary revenue
• Controllable cost management (utilising cost benchmarking tools)
• Provide support and mentorship to new studios, franchisees and staff members throughout re-sale, opening and pre-sale activities, as required
• Undertake other duties as required by the APAC General Manager
• Undertake out of hours work and travel where appropriate
• Participate in the performance management processes.

Experience

• Bachelor’s Degree in a related field of study preferred. 
• Minimum 2 years prior related franchise network performance experience required. 
• Experience in delivering educational content to franchisees in various delivery formats (e.g., one-on-one, large scale presentation, both in-person and remotely). 
• Excel at building relationships with franchisees and managers. 
• Strong knowledge of operational systems for successful fitness franchise businesses, including thorough understanding of membership sales, member experience, management of coaching staff and studio-level business operations. 
• Exceptionally organized and adept at meeting deadlines for assigned tasks.
• Extensive expertise in Microsoft Office, specifically Excel, Word, and PowerPoint, and Mindbody.

FIT House of Brands is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, sexual orientation, genetics, disability, age or veteran status