Senior NFR Delivery Manager

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As Senior NFR Delivery Manager you will assist ANZ  in meeting its obligations under the APRA Court Enforceable Undertaking (CEU) by coordinating the implementation and governance activities set out by the Remediation Program for Retail.

You will provide leadership and oversight to ensure all milestone activities are completed in Retail to meet agreed closure criteria, and collect evidence for independent review and regulatory assurance. Acting as the central coordination point for Retail you will liaise with the Group Project Team, Group Risk & Compliance, Line 2 Risk and Compliance, BU Assurance teams, and the Business.

This role ensures alignment, integration, and governance of all the deliverables for Retail. You will lead a high-performing team that can deliver implementation, communications, and governance outcomes that strengthen ANZ’s risk management capability and embed sustainable change.

Role Type: Permanent
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full-Time

What will your day look like?

• Support the delivery and coordination of packages into the business


• Manage risks, issues, dependencies and change to ensure the successful delivery on time and to quality


• Create and own the engagement model for the Business to consume the packages and own this engagement process


• Be the link between the business and program workstreams, connecting Design Owners, Business Leads, and the Central Program team. Be the voice of Retail in Group Program meetings


• Remove roadblocks and escalate when appropriate


• Manage change and communication to ensure program outputs and outcomes are clearly communicated and understood


• Contribute to the AR PACT SteerCo reporting


• Ensure adherence to the organisation’s Project Management Framework, including governance, methods, templates, tools, and quality assurance


• Enable a clear vision for the Package delivery and foster a culture of ownership,  collaboration, and customer/stakeholder satisfaction


• Build strong, sustainable relationships with key stakeholders to optimise delivery success


• Enhance program management capability by contributing to continuous improvement initiatives, sharing knowledge between the BU’s in the Division and between other Divisions.

What will you bring?

• Demonstrable program management skills with ideally 7+ years’ experience in large, complex organisations


• Strong experience in status tracking, caability development, and preparing packs and communications


• BI reporting capabilities


• Demonstrated ability to operate effectively in environments characterised by ambiguity, evolving priorities and incomplete information, using sound judgement to drive outcomes and maintain delivery momentum.


• Delivery of programs/projects to agreed time, scope, budget, and outcomes, including closure memos and supporting evidence for court-enforceable undertakings


• Strong report writing skills with the ability to communicate clearly on progress along with escalating issues for resolution and decision making


• Strong results focus with a continuous improvement and ‘How can I help’ mindset


• Contribute to knowledge sharing within own team, function and across business units


• Anticipate change and proactively identifying opportunities to ‘make things simpler’


• Experience working in Retail to understand the impacts of each milestone to manage delivery times and resourcing


• Skilled in building relationships with the Business, Line 2, and Design owners with the ability to influence decisions and embed a risk-aware culture


• Clarifying stakeholder needs and managing expectations to ensure effective service delivery


• Experience working in an agile environment

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121266 .
 

Job Posting End Date

08/09/2026, 11.59pm, (Melbourne Australia)