Senior Project Officer - Psychological and Support Services

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of the role

Psychological and Support Services (PaSS) facilitates a holistic approach to the management of the psychological, emotional and spiritual health and wellbeing of QFD members. As part of the Psychological and Support Services, the Fire and Emergency Support Services Network (FESSN) team works collaboratively with other statewide stakeholders to deliver specialised prevention and intervention services to enable a well-being focused culture and delivering positive mental health outcomes to all staff and volunteers. 

Reporting to the Change Delivery Manager (PaSS), you will support the PSRI project to implement the recommendations of the QFD Service Support Model Review. You will contribute to the planning, coordination, and execution of activities to support the project and enhance service delivery. This includes providing assistance with reporting and governance, while working collaboratively with team members to achieve project deliverables. 

Key requirements

Highly desirable requirements

• Experience in project management or knowledge of project management methodologies.


• Experience in software packages such as Visio, MS Teams and SharePoint.
  
   

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Contribute to the implementation of strategies and plans of complex projects and ensure alignment with organisational requirements, departmental project and change methodologies and governance frameworks.


• Develop and/or provide input into project documentation i.e. project plans, schedules, registers, stakeholder engagement and benefits plans to identify opportunities, manage risk and improve efficiency and quality outcomes.


• Assist managers with the coordination and implementation of strategic initiatives, including any associated tasks to ensure quality project outcomes meet stakeholder objectives.


• Prepare high level reports, submissions, briefings and other correspondence and communication on a range of complex and confidential issues related to project plan updates and schedules.


• Develop and maintain effective stakeholder relationships and networks to support and coordinate project activities and promote positive outcomes to ensure business objectives are achieved.


• Maintain a high level of confidentiality and professionalism surrounding sensitive issues whilst providing direct support to the effective operations of the team and various working groups and encouraging staff commitment and innovation.


• Represent QFD in relevant forums and facilitate working groups to meet agreed outcomes and ensure key project deliverables and timeframes are achieved.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation


• Makes insightful decisions

Results

• Builds enduring relationships


• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces


• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect


• Integrity


• Courage


• Loyalty


• Trust