Senior Student Enrolment Officer

Position Details

• Full-Time | Continuing

• HEO6 | $92,287 - $98,398

• Location: Bedford Park / Kaurna Country

• View Position Description

About the Role

The Senior Student Enrolment Officer plays a key role in ensuring the administration and provision of student-centred support services across the student lifecycle, along with providing support to the Enrolments and Reporting team at key reporting times to ensure ongoing compliance with TCSI requirements.

Some of the key position responsibilities are:

• Supporting the administration and coordination of a range of complex enrolment related functions across the University (study plan management, enrolment corrections, requisite and load management

• Interpreting and responding to complex enquiries from stakeholders (including students, parents, University staff, external organisations) and providing advice to staff on policy and operational matters relating to enrolment services

• Provision of subject matter expertise and advice to students and staff in relation to enrolment and related student administration services matters.

• Developing and promoting effective processes and enhanced innovative business practices for a broad range of student administration activities.

About You

This is a highly collaborative role, so your exemplary communication, customer service and interpersonal skills will be crucial as you develop, maintain and enhance relationships with students, staff and other stakeholders (including student’s parents).  

Your goal is to influence successful outcomes through utilising your proven constructive and collaborative interaction and negotiation skills, while making decisions and applying high level judgment and problem-solving skills when dealing with complex matters.

To be successful in the role you will also need:

• Experience in, and well-developed knowledge of processes related to the provision of support services in a large, diverse and dynamic environment

• Proven ability to exercise initiative, establish priorities and manage complex workflows with non-negotiable deadlines

• Demonstrated commitment to continuous business process improvement including experience in implementing initiatives to evaluate business systems, policies, processes and procedures and generating solutions.

The ideal candidate will also hold appropriate tertiary qualification or equivalent relevant experience and/or education and training

About Student Administration Services 

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of our five colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations. 

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach. 

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun! 

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
So, why work at Flinders?

• 17% Superannuation + salary packaging options.

• Flexible working arrangements.

• Our commitment to wellbeing through our Thriving@Flinders initiative.

• Wide range of professional development activities and services, including exclusive staff study offers.

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan 

• Please see here for our Indigenous Workforce Strategy 

Prescribed Conditions for Employment

• A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• You are required to submit a CV, along with a Suitability Statement as a separate document, which addresses the following, as per the position description

• Highly effective communication, customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interaction and negotiation in order to influence and achieve successful outcomes.

• Demonstrated ability to collect, analyse and interpret data and proficiency in working with complex database systems such as a student management information system.

• Proven ability to make decisions and apply high-level judgement and problem-solving skills when dealing with sensitive, complex matters.

• Demonstrated ability to work independently, accurately and with close attention to detail as well as working collaboratively as part of a team to deliver operational services in a high-volume work environment and achieving strategic outcomes.

• For more information regarding this position, please contact Gordon Petrie

Please note, late applications and applications sent via agencies will not be accepted.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.