Service Delivery Manager

Join our Team

We are looking for an experienced Service Delivery Manager to lead the delivery of Managed Services for key customer accounts. You will be responsible for ensuring service excellence, meeting contractual commitments, driving customer satisfaction, and managing operational performance.
Acting as the primary customer interface, you will work closely with internal delivery teams and stakeholders to ensure services are delivered efficiently and continuously improved.

What you will do

• Own the end-to-end delivery of Managed Services for assigned customers.


• Ensure achievement of agreed SLAs, KPIs, and contractual commitments.


• Build and maintain strong customer relationships and act as the primary escalation point.


• Lead service review meetings and provide regular performance reporting.


• Drive incident, problem, and escalation management activities.


• Manage delivery budgets and support contract renewals and service improvements.


• Collaborate with Sales and Account teams to identify growth opportunities.


• Ensure compliance with company policies, processes, and safety requirements.

You will bring

• Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field.


• 10+ years of experience in Service Delivery, Managed Services, Customer Operations, or similar roles.


• Experience managing enterprise customers within Telecommunications, ICT, Networking, or Managed Services environments.


• Strong understanding of SLA management, service governance, and operational delivery.


• Excellent stakeholder management, communication, and problem-solving skills.


• Commercial awareness with experience managing budgets and customer expectations.


• ITIL certification or equivalent service management experience is highly desirable.


• Customer-first mindset with a strong focus on service excellence.


• Ability to manage multiple stakeholders and priorities.


• Strong leadership, communication, and decision-making skills.


• A proactive approach to continuous improvement and business growth.