Service Desk Analyst

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

• Windows 7/10
  


• MS Office 2010 – 2016 and custom applications
  


• Outlook Exchange 2010 - 2016
  


• Lync / Skype for Business 2010 - 2016
  


• Thin Client / Virtual Machine environment
  


• Banking / Finance experience preferred
  


• Trade Floor experience preferred
  


• Printers and other peripherals
  


• Smart device support
  


• VOIP and Telephony
  


• Audio Visual support
  


• Active Directory
  


• ServiceNow
  


• Data Centre
  

Key responsibilities

• Provide great customer service
  


• Resolve technical issues and escalate when required
  


• Manage Desktop tickets
  


• Deploy desktops, laptops and peripheral devices
  


• Banking / Finance background preferred
  


• Data Centre knowledge encouraged