Service Hub Specialist

Melbourne, VIC
Full-Time, Permanent
Monday to Friday | Between 7:00am and 7:00pm

Join Wilson Parking's Growing Service Hub

At Wilson Parking, we're building a modern, high-performing Service Hub that supports critical business functions across Australia. We're looking for an organised, detail-oriented professional to join our team as a Service Hub Specialist.

This is a fast-paced administration role where you'll develop expertise across a range of systems, processes, and business functions. You'll enjoy the satisfaction of mastering structured workflows, solving problems, and delivering accurate outcomes while working with a supportive team that values collaboration and continuous improvement.

If you enjoy working with systems, learning new processes, and being part of a collaborative team, we'd love to hear from you.

What You'll Be Doing

As a Service Hub Specialist, you'll provide administrative support across a range of business functions, including:

• Processing administrative tasks accurately and efficiently.


• Managing a shared inbox and responding to internal enquiries.


• Maintaining customer and account records across multiple systems.


• Supporting customer onboarding and access device management.


• Processing invoices, refunds, reporting, and data entry activities.


• Updating rates and maintaining system information.


• Identifying opportunities to improve processes and efficiencies.


• Maintaining compliance with company policies, procedures, and quality standards.

What We're Looking For

We're looking for a highly organised and detail-oriented professional who enjoys working with systems, processes, and data. You'll be confident managing competing priorities, comfortable navigating multiple platforms, and committed to delivering high-quality outcomes in a fast-paced environment.

Skills & Experience

• Experience working in an administrative, operational support, contact centre, or back-office environment.


• Strong attention to detail and the ability to accurately process information and follow established procedures.


• Excellent organisational, time management, and problem-solving skills.


• Strong written and verbal communication skills.


• Ability to manage competing priorities in a fast-paced environment.


• Intermediate Microsoft Office skills.


• Experience using CRM and business systems such as Salesforce or Microsoft Dynamics is highly regarded.


• Strong aptitude for learning new systems, processes, and technical information.


• Ability to work independently while contributing positively to a team environment.


• Positive, adaptable, and resilient approach to work.


• Commitment to delivering high-quality outcomes and continuous improvement.

Why Join Wilson Parking?

• Join a growing team and contribute to an evolving business function.


• Gain exposure to a wide range of operational and administrative processes.


• Develop your systems, administration, and problem-solving expertise.


• Work with a supportive and collaborative team.


• Opportunity to contribute ideas and influence process improvements.


• Career development opportunities within a national organisation.


• A workplace culture built on our values of Care, Integrity, Accountability, and Innovation.


• Free parking at any Wilson Parking site.

If you're an organised and motivated professional who enjoys administration, problem-solving, and working across a variety of systems and processes, this could be the perfect role for you.

This is an exciting opportunity to join a growing team and play a key role in supporting critical business operations across Wilson Parking.