Strata External Claims Adjuster

Job Description

This Role Is Perfect for Someone Who Is:

• Working in insurance property claims or loss adjusting and looking for career progression
• Working for a broker as a claims handler - property claims experience is essential

You don't need to be a qualified Loss Adjuster already - training and support will be provided for the right person .

Looking to use your property, construction, or strata experience in a role where you help people recover after property damage or loss?

Join Crawford & Company, the world's largest publicly listed claims management company, and become part of a team that supports communities and businesses when they need it most.

Why Join Us

• Competitive salary + annual performance bonus
• Car allowance, laptop, and company phone
• Work with an experienced and supportive leader
• Structured training and career development
• Clear pathway to Senior Loss Adjuster or specialist roles
• Strong team culture where collaboration is valued

The Role

As a Strata Loss Adjuster , you will manage property claims from assessment through to resolution.

Your responsibilities will include:

• Conducting Strata site inspections and damage assessments
• Determining the cause and extent of property damage
• Appointing and coordinating trades and technical specialists
• Communicating with owners, strata managers, insurers, and contractors
• Preparing professional reports and claim documentation
• Managing claims to ensure timely and positive outcomes for customers

This role combines technical property knowledge, problem solving, and customer service.

About You

You might currently work in:

• Loss adjusting or insurance claims
• Broking as a Claims Handler

We're looking for someone who:

• Communicates confidently with a range of stakeholders
• Is naturally curious and solution-focused
• Provides excellent customer service
• Works well independently while collaborating with a team
• Is motivated to learn and grow in the claims industry

Requirements

Essential

• Strong communication and stakeholder management skills
• Experience in property, strata, construction, or insurance environments
• Current driver's licence

Desirable

• Loss adjusting or claims experience
• Trade or building qualifications
• Strata industry experience

About Crawford

Crawford & Company operates in 70+ countries and has been helping restore lives, businesses, and communities for over 80 years. In Australia, we provide services across the entire claims lifecycle, from first notification of loss through to resolution and litigation support.

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

Apply Now

If you're looking for a role where you can use your property expertise, develop new skills, and make a real impact, we'd love to hear from you.

Submit your resume and a short cover letter outlining your interest in the role.