Strategy & Operations Manager - Supply Growth

About the role and team 

Uber's ability to deliver for millions of customers depends on having great delivery partners on the road. Growing and retaining our delivery partner base is one of the most critical and complex challenges in the business. It sits at the intersection of marketplace dynamics, creativity, and real human behavior.

As a Strategy and Operations Manager on the Earner Supply team, you will own the strategies that bring Delivery Partners onto Uber's platform. This means building acquisition campaigns that scale, designing creative solutions, and partnering with Product. You will work across a wide range of stakeholders (product, marketing, finance, and marketplace) to solve a problem where you get to write the playbook.

This role is ideal for someone who is equal parts strategist, operator, and entrepreneur. You will have genuine ownership of initiatives end to end, from identifying the opportunity to building the business case, launching, and optimising. The supply growth space is large, evolving, and ripe for creative thinking, whether that is unlocking new supply segments, designing experiments, championing product-led growth solutions, or forging external partnerships.

What you’ll do

• Own supply acquisition and engagement strategy: drive campaigns, including designing new ones, and lead initiatives that grow our delivery partner base.
• Reduce churn and deepen engagement: optimise beyond the first trip, build initiatives, and partner with teams to improve long-term platform engagement.
• Champion product-led growth: work hand in hand with Product teams to identify and ship productised solutions to supply growth challenges.
• Support external partnerships: collaborate with external partners to reach and grow new Delivery Partners. 
• Design and run experiments: build test-and-learn frameworks to validate new acquisition channels, campaign formats, and engagement mechanics before scaling.
• Work across a broad stakeholder set: partner with marketing, finance, partnerships, product, and central teams to tailor solutions for local market needs and influence the broader supply growth roadmap.
• Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended challenges.

Basic qualifications 

• Minimum 3 years of experience in a similar role, applying data and creativity to tackle strategic, big-picture business problems.
• Strong individual accountability and motivation to drive results in a high-autonomy environment.
• Proficiency in Excel or Google Sheets, with demonstrated experience in data-driven decision-making.
• Hands-on experience with AI and automation tools (or a strong appetite to learn - we’ll give you the tools and the runway).

Preferred qualifications

• Experience in supply-side growth, marketplace operations, driver or courier acquisition, or multi-sided platform dynamics.
• Familiarity with product experimentation, A/B testing, and growth-stage environments.
• Experience working closely with Product teams to define requirements and drive product-led solutions.
• Track record of managing campaigns or programs end to end, including budget ownership and performance optimisation.
• Demonstrated ability to apply systems thinking, resilience, and creative problem-solving in high-ambiguity situations.
• Familiarity with SQL or other data-querying tools.