Support Engineer

About Veridapt

Veridapt is a global leader in energy monitoring and asset optimisation solutions. We support customers worldwide through innovative technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.

Our solutions are deployed across tier 1 mining, rail, transport and industrial sectors globally — helping customers optimise assets, improve safety and drive operational efficiency.

The Opportunity

We’re looking for a technically diverse and customer centric Support Engineer to join our Customer Success team in Chatswood.

This role sits at the intersection of hardware, software and cloud systems. You’ll work closely with customers, partners, field teams and internal stakeholders to diagnose, troubleshoot and resolve technical issues — ensuring our system delivers maximum value for our customers.

If you enjoy problem-solving and becoming the go-to technical expert for a wide variety of customers and challenges — this is the role for you.

What You’ll Be Doing

• Advanced troubleshooting of software, hardware and system-level solutions

• Diagnosing cloud connectivity, data sync and networking issues

• Performing root cause analysis

• Supporting on-site technicians and technical partners

• Managing incidents and resolving technical support issues

• Managing escalations appropriately via Jira and internal processes

• Managing deployments and upgrades of Veridapt applications

• Performing firmware upgrades and patching (Veridapt & third-party hardware)

• Supporting staged rollouts, rollback validation and regression testing

• Applying structured change management processes

• Identifying and logging product improvement ideas

• Supporting the product team with testing and proof of concepts

• Contributing to retrospectives and process improvements

• Identifying customer growth or upsell opportunities

• Creating technical documentation and support guides

• Delivering training to end users and technical partners

• Contributing to our internal knowledge base

About You

You have diverse technical knowledge, commercially aware and genuinely customer centric.

We’d love to see:

• Degree in Systems, Electrical, Electronic or Mechatronic Engineering
  or Cert IV+ in IT, Computer Science, Networking or equivalent

• Experience with process control & instrumentation (flow meters, tank level gauges, RTDs etc.)

• Strong networking fundamentals

• Exposure to Linux and scripting

• Experience in customer-facing or field-based roles (highly regarded)

• Exposure to IoT, mining or rail industries (desirable)

• Strong troubleshooting mindset and attention to detail

• Clear communication skills (written and verbal)

• Experience using ticketing systems and tools like Jira

Fresh graduates with relevant technical exposure are encouraged to apply.

Working at VERIDAPT

Our benefits for employees include:

• Hybrid working with laptop supplied

• $299 annual wellbeing allowance

• 2 additional days of leave – VERI GOOD Days to support charity work or your own wellbeing / mental health

• Additional 2–4 weeks of paid parental leave on top of legislated parental leave

• Free professional Employee Assistance Program for mental health support

• $3,000 employee referral bonus

• Inclusive Fun Club organising regular activities and events

• Virtual and in-office training and development opportunities

If you’re ready to take ownership, solve complex technical challenges and support cutting-edge energy monitoring systems — we’d love to hear from you.

Apply now.