Support Officer, Systems

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
 
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

As the Support Officer, Systems, you will play a vital role delivering both first-tier and second-tier technical support across Federation University campuses. In this customer-focused position, you will proactively manage daily tasks, including responding promptly to IT, Audio Visual, and other technical issues encountered by staff and students.

You will:

• provide technical diagnosis and troubleshooting for Federation University Australia’s Standard Operating Environment (SOE) hardware and software;

• provide informed responses to incidents and service requests, applying technical judgement to prioritise, resolve and, where required, coordinate escalation of requests;

• resolve incidents and fulfill requests for University staff and student hardware and software; and

• provide ongoing support, management and maintenance of supported technology across professional, teaching and meeting spaces, student computer laboratories and common areas

About you

Reporting to the Head, Service Delivery and Enablement, you will possess experience in a high-volume customer service environment with a proven ability to guide stakeholders with varying IT literacy. You will have an understanding of computer hardware and Teaching and Learning audio visual equipment including the ability to initiate diagnostics and fault detection techniques.

You will possess demonstrated:

• experience and knowledge of supported Windows and Mac operating systems;

• understanding of corporate networked environments and a general understanding of systems management software such as Microsoft Systems Centre Configuration Manager (SCCM) and/or JAMF;

• analytical, strong technical problem solving and organisational skills; and

• ability to exercise professional judgement, analyse non‑routine technical issues, and determine appropriate resolution pathways,

All University positions must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

Aboriginal and Torres Strait Islander people are encouraged to apply

How to apply

Please apply by Sunday, 14 June 2026

Applicants are required to submit a resume and a suitability statement not to exceed two-pages.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Let our staff tell you more.