Tech Operations Analyst II

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Within the Enterprise and Technology Organization, this role delivers, maintains, and optimizes end-user technology services to provide exceptional associate experiences. Provides premium, high-touch IT support for executives and key stakeholders across Windows, Mac, iPhone, and peripherals; manages escalated ServiceNow incidents/requests; supports mobile and telecom operations (including TEM coordination); drives incident/problem management and root-cause resolution; and partners with global EUS teams on rollouts, service transitions, documentation/training, and hardware standards.

• Executive IT Support & Tech Bar Engagement
  • Provide direct support for SVPs and executive stakeholders across Windows, Mac, and iPhone devices, including all peripherals.
  • Deliver personalized, high-quality technical assistance with professionalism and discretion.
  • Be an active member of the Tech Bar team, offering walk-up support and ensuring excellent service delivery across all user tiers.
• Mobile / TEM Operational Support
  • Act as liaison between End Users, EUS Engineering, mobile carriers, and Telecom Expense Management teams.
  • Support mobile device lifecycle, provisioning, and issue resolution.
  • Ensure mobile ecosystem performance aligns with business needs.
• ServiceNow Incident/Request Escalations
  • Manage escalations for incidents and requests across Home Office, DC/FC/PC Sites, and Buying Office Locations.
  • Ensure timely resolution and communication for high-impact issues.
• Incident & Problem Management
  • Own the resolution of escalated incidents and problems, minimizing disruption to business operations.
  • Perform root cause analysis and implement long-term solutions to prevent recurrence.
  • Collaborate with cross-functional teams to address complex technical challenges.
• Global Collaboration & Project Support
  • Partner with Global EUS Engineering and Deskside teams on initiatives that support business operations.
  • Contribute to planning and execution of IT rollouts and enhancements.
• Service Desk Transition & Enablement
  • Ensure Global Service Desk teams are equipped with transition materials for new rollouts.
  • Provide documentation and training to support seamless adoption of IT changes.
• Device Hardware Governance
  • Collaborate with EUS Engineering and vendors to define and validate device hardware specifications.
  • Ensure global hardware standards meet business requirements.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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