Technical Authority OSS

Join our Team

About this opportunity

We are looking for a seasoned professional with strong expertise in telecom operations support systems to join our team. This role offers the chance to work with cutting-edge Ericsson Network Manager products in a dynamic, cloud-enabled environment, supporting multi-vendor telecom networks.

You will play a key role in maintaining high service availability across complex telecom environments, working closely with stakeholders to resolve operational challenges, support continuous improvement, and contribute to reliable network performance in a 24x7x365 setting.

What you will do

• Manage and support Operations Support Systems (OSS), including Ericsson Network Manager (ENM), OSS-RC, Nokia NetAct, Huawei U2000, N2000 and M2000 products.


• Handle fault, performance, configuration and access management across multi-vendor network nodes.


• Administer and maintain telecom network infrastructure, including Linux and Solaris and Windows environments.


• Operate within cloud environments, supporting seamless integration, performance and service availability.


• Manage backup solutions and architecture, including Veritas Cluster Solution.


• Oversee hardware including HP C7000 Enclosure, rack-mounted servers and EMC Clarion, VNX and Unity storage systems.


• Monitor and analyse network KPIs and telecom statistics, including manual calculations where required.


• Manage incident resolution and change requests across all severity levels within SLA timelines.


• Lead, mentor and support team capability development through competence roadmaps and continuous improvement activities.


• Communicate effectively with stakeholders, including handling negotiations and delivering presentations confidently.

You will bring

• 8–12 years’ telecom industry experience with strong OSS exposure.


• At least 2 years’ hands-on experience with Ericsson Network Manager (ENM), OSS-RC, Nokia NetAct, Huawei U2000, N2000 and M2000 products.


• Database administration experience in Oracle, MySQL, Sybase, SybaseIQ or similar.


• Strong knowledge of (FCAPS) fault, configuration, accounting, performance, and security management for multi-vendor networks.


• High degree of proficiency with Linux and Solaris and Windows operating systems.


• Strong scripting skills in shell, python, PowerShell with focus on automation.


• Familiarity with cloud and virtualisation environments and deployment models such as VCenter.


• Experience with Veritas Cluster Solution or similar high availability architecture.


• Backup management using NetBackup/ Oracle Data Protector.


• Knowledge of Australian Signals Directorate Essential 8 (ASD E8) baseline security mitigation strategies.


• Knowledge of HP C7000 Enclosure, rack-mounted server hardware and EMC Clarion, VNX and Unity storage platforms.


• Strong understanding of telecom networking concepts, including Core, Radio, & Transmission functionalities.


• Deep knowledge of Ericsson Network IQ, including ENIQ Server and ETL functionalities.


• Excellent understanding of SAP Business Intelligence or similar reporting tools.


• Proven ability to analyse and manage NE KPIs and telecom statistics.


• Demonstrated stakeholder management, negotiation, presentation and business communication skills.


• Experience working in a 24x7x365 operational environment with rostered after-hours on call.


• Proven leadership capability with team management experience.


• Knowledge and hands-on experience with additional multi-vendor NMS platforms such as Fujitsu, Aviat, Ceragon, Cisco, Marconi/Motorola and Alcatel-Lucent systems will be highly regarded.