Technical Service Advisor

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Technical Service Advisor serves as a key point of contact for customers, providing expert guidance on product specifications, applications, and performance characteristics. This role leverages technical expertise to advise customers on proper product selection and usage, troubleshoot technical issues, and provide accurate product information.

The Technical Service Advisor is also responsible for logging, managing, and facilitating the resolution of customer complaints and technical inquiries received through the hotline, ensuring a high standard of customer support and satisfaction 

How You Make An Impact (Job Accountabilities)

• Deliver accurate product advice and technical support regarding lubricants and their applications to customers and sales staff


• Assist the internal and external sales force by providing cross-referencing against competitor products to secure market advantages


• Respond efficiently to inbound customer enquiries with comprehensive, reliable product information


• Respond to incoming customer emails promptly, providing expert technical advice and tailored product recommendations


• Guide clients on proper product applications while troubleshooting and resolving concerns professionally


•  Maintain a high standard of professional communication when addressing technical enquiries and customer issues


• Investigate and manage technical complaints from internal and external stakeholders through diligent information gathering


• Liaise closely with cross-functional managers and departments to formulate effective, data-driven corrective recommendations


• Provide consistent, structured progress updates to stakeholders throughout the lifecycle of the technical dispute


• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Primary Interactions - Internal And External

• Communicate with all internal and external stakeholders, including customers and technical staff


• Liaise with Valvoline Sales staff on product recommendations and industry updates 


• Help Sales Staff with Cross referencing competitors’ products 


• Liaise with the Technical Service Coordinator & Regional Technical Manager to provide correct information to customers 

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Relevant tertiary education 


• 2+ years of experience in Automotive, and/ or Lubricant industry and/ or associated similar Industry 


• Or experience working in an oil laboratory with knowledge of oil testing and physical properties

Competencies Desired

• Technically competent in Lights Vehicle Mechanical Technology or Automotive lubricants or associated similar Industry


• Good literacy skills - ability to read product names, codes names etc.


• Good numeric skills - ability to work with alpha-numeric codes, basic mathematics, weights etc.


• Sound computer literary • Excellent communication, information management and problem-solving skills


• Embodies the three virtues to be an ideal team player: hungry, humble and smart


• Passion for motorsports, cars, and the industry with an enthusiastic disposition to share your knowledge 

Working Conditions / Physical Requirements:

• General Office Setting 

Benefits Of Joining The Valvoline Team

• Competitive Remuneration Package: Generous base salary + 12% super + bonus incentive program & 20% annual leave loading


• Wellbeing: 2 paid wellness days per year & access to our Employee Assistance Program


• Recognition Programs: Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly


• Endless Opportunities: Global career opportunities, ongoing training & development & access to LinkedIn Learning
  
  

Additional Information

• Applicants should submit a current resume and cover letter


• The successful candidate must complete a pre-employment assessment and undergo background/criminal history checks for any items which may be relevant to the duties of the role


• Applicants must be authorised to work in Australia, and must live in the geographical location of the position

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: [email protected]

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2381