Description
Create your best future as a Technology Service Owner within UNITE in either Sydney or the Gold Coast!
What’s the role?
The Technology Service Owner is an active, hands-on member of the squad, contributing to day-to-day delivery while providing clear leadership and direction. Working closely with and leading the squad, they use their craft and expertise to drive outcomes, maintain focus on customer and business value, and ensure the service is delivered safely, effectively, and at pace.
- Act as a contributing squad member, actively involved in day-to-day delivery activities
- Set clear direction for the squad through coaching, motivation, and performance support
- Establish and communicate a clear service vision and strategy to the squad and key stakeholders
- Own and continuously prioritise the service backlog based on business and customer value
- Coordinate new demands and manage cross-squad and village dependencies
- Ensure backlog items are clearly defined, estimated, and ready for delivery
- Take accountability for service and product decisions in a fast‑paced environment
- Drive collaboration across squads while managing interdependencies effectively
- Ensure all squad activity operates within agreed risk appetite
- Support the Technology Domain Owner across end-to-end service management, delivery, and risk
What do I need?
To be successful in this position you will have strong technical leadership experience within software engineering teams, with the ability to influence architecture, engineering practices and technology direction while remaining hands-on where required. Demonstrated success developing high-performing teams through coaching, mentoring and capability uplift. A passion for engineering excellence, continuous improvement and operational resilience, coupled with experience using delivery and reliability metrics to drive outcomes. Familiarity with AI-enabled delivery practices and the ability to identify opportunities where AI can improve productivity, quality and customer value will be highly regarded.
Engineering & Technical Leadership
Provide technical leadership and guidance to engineers, helping the squad make effective architectural, design and engineering decisions.
Foster a culture of engineering excellence through code quality, automation, observability, reliability and operational ownership.
Champion modern engineering practices including CI/CD, testing automation, platform reuse and continuous delivery.
Balance short-term delivery needs with long-term technical health, sustainability and resilience of the service.
People Leadership & Team Culture
Build a high-performing, psychologically safe team environment where individuals are coached, developed and empowered to succeed.
Support career growth, capability uplift and succession planning across the squad.
Create a culture of accountability, ownership, collaboration and continuous learning.
Lead by example through active participation, servant leadership and strong stakeholder engagement.
AI & Innovation
Drive the practical adoption of AI-enabled ways of working to improve productivity, quality, decision-making and customer outcomes.
Identify opportunities to automate repetitive activities and simplify delivery processes through AI and engineering innovation.
Promote experimentation, learning and responsible use of AI capabilities across the squad.
Continuous Improvement & Delivery Excellence
Use operational and engineering metrics to identify bottlenecks and drive measurable improvements in delivery performance and service reliability.
Champion continuous improvement initiatives using metrics such as deployment frequency, lead time, change failure rate and mean time to recovery (DORA metrics).
Drive root cause analysis and learning from incidents, defects and delivery challenges to strengthen resilience and delivery outcomes.
Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our
FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
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