Tenant Services Coordinator

What we offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off

• Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for)

Our InfraCo team

Being in Telstra InfraCo means you will be part of creating Australia’s most valuable telco infrastructure business.

Our team is focused on growing a standalone infrastructure business – increasing the visibility of our infrastructure assets, driving operating efficiency and growing our revenue streams in order to position Telstra InfraCo as a strong, viable business in the market and enhance future optionality.

 How You Bring the Purpose of Your Role to Life

In this role, you are the voice of the tenant and the connector across stakeholders. You will:

• Act as the primary on-site contact for tenants, building trusted relationships and responding to issues with urgency and professionalism

• Ensure tenant operations remain uninterrupted, carefully coordinating works in a zero‑tolerance outage environment

• Lead the end-to-end management of tenant issues — from reporting, triage and response through to resolution and communication

• Provide visible leadership during incidents, ensuring clear communication and coordinated response across teams

• Represent tenant needs in planning and operational decisions, proactively identifying risks and service impacts

• Maintain high standards across shared services (EoT, common areas, access, cleaning, maintenance), ensuring a premium customer experience

• Drive continuous improvement by analysing customer-impacting events and implementing preventative solutions

About You

You are a customer-first facilities or property professional who thrives in complex, high-pressure environments where responsiveness, structure and communication matter.

You understand that in a mission-critical environment, every interaction, decision and action has operational consequences.

 To Be Successful in This Role, You’ll Bring

• Proven experience in commercial property, facilities management, or critical infrastructure environments (minimum ~5 years)

• Strong background managing tenant relationships and service delivery in multi-tenant buildings

• Demonstrated ability to operate effectively in 24/7 mission-critical or high-availability environments

• Experience coordinating maintenance, contractors, and service providers, ensuring performance and compliance

• Highly developed stakeholder management and communication skills, including escalation handling

• A proactive, solutions-focused mindset with the ability to manage competing priorities under pressure

• Sound understanding of WHS, security, and operational risk management requirements

• Ability to translate technical or operational issues into clear, customer-focused communication

Why This Role Stands Out

• Work in a mission-critical environment where your role directly impacts business continuity

• Be the trusted face of the facility for high-value commercial tenants

• Operate in a role that combines operational control, customer leadership, and risk management

• Opportunity to influence service delivery, tenant satisfaction, and continuous improvement outcomes

What Success Looks Like

• Tenants experience minimal disruption and high confidence in facility operations

• Issues are resolved quickly, transparently, and professionally

• Strong, trusted relationships exist across tenants, contractors and operations teams

• Risks are anticipated and managed before they impact operations

If you're looking to step into a role where customer focus meets critical operations, and where your work truly matters — we’d love to hear from you.

Apply now and be part of something bigger!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.