Thermal Customer Engineer - WA

Key Responsibilities

Planning & Reporting:

• Plan your customer service maintenance visits in a structured and methodical manner. 


• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.


• Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery:

• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.


• Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team


• Keep up to date with your training requirements across multiple Vertiv technologies. 


• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.  


• Spare Parts.  Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.


• Actively promote safety in the workplace.

Daily Work Duties and expectations:

• Drivers Licence is required (may involve visit to remote sites)


• Overnight or longer trips may be required.


• Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.


• Attending customer Service calls.


• Use of ladders, Scissor lift and scaffolding.


• Working in tight and restricted locations.


• Working on and around Energised Electrical equipment.


• Working on live refrigerant lines and pressure vessels.


• Working and Heights (needs Work at Heights Training and refreshed every 5 years)


• Working on HVAC Mechanical systems that will involve awkward body positions at times.


• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

• Nil

• Other Customer Engineers – Thermal


• Service Supervisor –Thermal


• Service Operations Manager


• Safety Manager


• Technical Support Team


• Sales Team


• Finance

• Customers


• Product Suppliers


• Contractors


• Vertiv Partners

• Mechanical Trade Certificate (state dependant)


• Restricted Electrical Licence


• Refrigerant Handling Licence

• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

• Proven track record within the Air – Conditioning or other precision cooling industry as a service technician


• Thermal controls & Networking knowledge


• Proficiency in Microsoft Office

Personal Characteristics: 

• Excellent communication, inter-personal and problem-solving skills.


• Learning agility


• Interpersonal skills


• Ability to work collaboratively in a team environment.


• Ability to multitask and priorities workloads.


• Negotiation & influencing skills.


• Computer literacy at an intermediate level