Trade Information Officer

Trade Information Officer

• Be part of a team that supports the efficient flow of trade through one of Australia's leading ports
• Build your expertise in trade information management, data analysis and customer service
• Join a collaborative organisation committed to professional development and continuous improvement

Fremantle Ports' refreshed 2027 Strategic Plan marks an exciting new chapter for one of Australia's most successful ports. Building on decades of expertise, we're setting a bold vision for the future. If you're passionate about making a difference, enjoy working in a fast-paced environment, and are inspired by the opportunity to contribute to something bigger, this could be the role for you.

The Opportunity

We are seeking a detail-oriented and customer-focused Trade Information Officer to join our Trade, Customer Service & Support team. Reporting to the Manager Trade, Customer Service & Support, you will play a key role in ensuring the timely and accurate processing of trade information that underpins revenue generation, reporting and customer service. 

Your Day-to-Day Impact

• Process and reconcile containerised, non-containerised and miscellaneous cargo manifests, ensuring accuracy and completeness.
• Process trade information to generate accurate cargo and vessel charges in accordance Fremantle Ports' charging policies and procedures.
• Liaise with customers, cargo agents and stevedores regarding trade information, charges, quotations and shipping statistics.
• Compile, analyse and report trade statistics and performance indicators to support business decision-making.
• Support financial processes through invoice preparation, accrual reporting and audit activities. 
• Contribute to continuous improvement by maintaining procedures, documentation and internal controls within the Trade Information function.

The Expertise You Bring

• Experience working with computerised business systems and processing large volumes of data with a high degree of accuracy.
• Knowledge of shipping, logistics, transport, maritime or related operational environments.
• Strong analytical, numerical and problem-solving skills.

• Strong attention to detail and the ability to process, verify and reconcile information accurately

• Excellent customer service, communication and stakeholder engagement capabilities.
• Ability to work collaboratively within a team while managing competing priorities.
• Knowledge of port operations, relevant legislation or commercial business practices will be highly regarded.

What We Offer

Join Fremantle Ports and be part of a proud organisation with a rich history and culture that makes a significant contribution to the WA economy. Primarily based in Fremantle, you'll enjoy a unique workplace with stunning ocean views, rich heritage and striking architecture in the heart of the Victoria Quay precinct.

• Free onsite parking and access to an onsite gym
• Flexible working arrangements that support work-life balance
• Generous annual leave provisions
• Salary packaging benefits
• Ongoing training and professional development opportunities
• A comprehensive health, wellbeing and employee support program
• The opportunity to contribute to the growth and success of one of Western Australia's leading ports.

Get to Know Us

Fremantle Ports is a commercially successful Government Trading Enterprise and one of Western Australia's most important trade gateways, facilitating more than $45 billion in trade each year. We are driven by our CARE values: Collaboration, Accountability, Respect and Excellence, guiding how we work, deliver results, and support our people and community.

Ready to Make an Impact?

Click Apply to start your journey with Fremantle Ports.

For further information or a copy of the Position Description, email our Recruitment Team at [email protected]. Applications received via email will not be accepted. 

Closing Date: 6 September Sunday at 5:00pm AWST.

Fremantle Ports is committed to fostering an inclusive and diverse workforce culture, underpinned by our Values of Collaboration, Accountability, Respect and Excellence. We strive to attract, develop and retain a high-performing workforce by providing supportive pathways and development opportunities. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.