Training Officer

Training Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Career development and ongoing learning opportunities


• Supportive leaders and a collaborative team culture


• Flexible benefits to support your wellbeing


• Opportunities to contribute to meaningful community services


• A diverse and inclusive workplace where everyone matters


• Long-term career opportunities across Serco’s operations

Make an impact at Serco

As a Training Officer, you’ll play a key role in supporting our Facilities Management teams by ensuring employees are equipped with the knowledge, skills and confidence to perform their roles safely and effectively. Working closely with operational leaders and team members, you’ll deliver engaging training programs, conduct competency assessments and help maintain high service standards across our contracts. This is an opportunity to make a genuine difference by supporting employee development, fostering continuous improvement and helping our teams succeed. You’ll join a supportive environment where learning, collaboration and growth are highly valued.

As a Training Officer, you’ll make a positive impact by:

• Delivering on-the-job training and competency assessments for new and existing team members


• Developing training plans, assessment materials and supporting learning resources


• Conducting training needs analysis and maintaining training compliance records


• Facilitating monthly team training sessions and refresher programs


• Creating engaging training materials, including videos and instructional guides


• Supporting employees through individual coaching and skills development activities

Serco is a place for you

You could be a great fit if you have:

• Experience delivering workplace training, coaching or competency-based assessments within the cleaning or facilities management industry


• Strong communication and presentation skills with the ability to engage diverse audiences


• Experience creating and delivering training materials and learning resources


• Excellent organisational skills and attention to detail


• The ability to adapt training approaches to suit different learning styles and experience levels


• Certificate IV in Training and Assessment, or equivalent workplace training qualification


• Certicate III in Cleaning Services (Preferred)

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life while building your career in an organisation that values learning, development and continuous improvement.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.