Travel Consultant

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• 12 month fixed term contract, with possibility of extension


• Flexible hybrid working arrangements


• Career development and training opportunities


• Supportive and collaborative team culture


• Opportunities to work across diverse business functions

Make an impact at Serco

As a Travel Consultant, you'll play an important role in supporting our people across Australia and New Zealand by delivering efficient, compliant and cost-effective travel solutions. Working within the Travel and Events team, you'll coordinate travel arrangements while providing exceptional customer support and ensuring compliance with travel policies and processes. You'll also contribute to reconciliation activities and help continuously improve the travel experience for our customers. This is a varied role that combines travel expertise, administration and stakeholder engagement.

As a Travel Consultant in the Travel and Events team, you’ll make a positive impact by:

• Coordinating domestic and international travel bookings across air, accommodation and car hire


• Managing travel requests and approvals in line with company travel policies and procedures


• Providing advice and support to travellers to achieve cost-effective travel outcomes


• Issuing accurate tickets, travel documentation and processing fare changes or reissues


• Assisting with hotel reconciliation processes and related month-end activities


• Supporting users with travel systems and self-booking tools while resolving travel-related enquiries

Serco is a place for you

You could be a great fit if you have:

• Experience working in a corporate travel consulting or travel coordination role


• Strong knowledge of SABRE GDS and travel booking processes


• Experience managing BSP processes, including BSP Link, airline ticketing, refunds and ADM handling


• Experience with airfare ticketing, fare rules, reissues and travel documentation


• Experience managing complex itineraries and airfare ticketing


• Excellent customer service skills with a proactive and solutions-focused approach


• High attention to detail and the ability to manage competing priorities effectively


• Strong communication skills and confidence building relationships with stakeholders at all levels

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.