Vendor Risk & Relationship Manager

We’re looking for an experienced Vendor Risk & Relationship Manager to own and strengthen critical third‑party partnerships within a highly regulated environment. This role sits at the intersection of procurement, risk and relationship management—ideal for someone who can confidently challenge vendors while maintaining strong, trusted partnerships. 

You’ll play a key role in ensuring suppliers meet regulatory obligations (including CPS230), while managing risk, performance and governance across the vendor lifecycle. 

You’ll take accountability for the full vendor lifecycle, ensuring suppliers meet regulatory obligations (including CPS230) while delivering strong commercial and operational outcomes. From onboarding and risk assessments through to performance management and contract renewal, you’ll play a key role in protecting the organisation and optimising vendor value.  

This is a hands-on role that requires balance—someone who enjoys building relationships and having robust, honest conversations with suppliers, but is equally comfortable spending time in the detail. Whether it’s reviewing contracts, assessing business continuity and disaster recovery plans, or completing risk assessments, you’ll bring rigour, structure and accountability to third-party management. 

What you’ll do … 

• Lead end-to-end third-party vendor management, from onboarding through to contract renewal and performance oversight 

• Conduct detailed supplier risk assessments (RCSA), including evaluating continuity, disaster recovery and regulatory compliance (CPS230) 

• Build and manage senior stakeholder and vendor relationships—confidently challenging performance and driving accountability 

• Partner with procurement on contract negotiation, SLAs, and improving commercial outcomes 

• Monitor, report and continuously improve vendor performance, risk controls and governance frameworks 
   

What we’re looking for…. 

• Proven experience in procurement and third-party supplier/vendor management within a regulated industry (banking, insurance, telco, utilities or pharma) 

• Exceptional understanding of third-party risk frameworks, with working knowledge of CPS230 requirements 

• Experience performing supplier risk assessments (RCSA) and managing outsourcing or vendor risk obligations 

• Highly detail-oriented, with the ability to deep dive into contracts, controls and governance (e.g. business continuity & DR plans) 

• A balanced skillset: confident relationship manager who can pick up the phone and influence, but equally comfortable with the “desk work” (risk assessments, reporting, renewals) 

What’s in it for you? 

• Discounted ING Health Insurance. 

• An additional Rest Day to support your wellbeing. 

• An IMPACT Day to volunteer on approved sustainability activity. 

 
 
About Us 
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply 

Sound like your kind of vibe. We can’t wait to hear from you! 

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)