Village Manager

About Us

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.

About the Role

Our Village Manager, South Coast NSW, is a key leadership position that blends sales, team and community building. It’s responsible for delivering positive customer experiences and service delivery to residents of 2 villages – Merimbula and Tura Beach – a total of 122 units - and spans all aspects of retirement village management, including operational, lifestyle and governance, to ensure the village provides high-quality services in a safe and welcoming environment.

Specific responsibilities include:

• Leading and supporting team members, residents, and contractors to create a safe, welcoming, and vibrant community

• Managing resident welfare, facilities upkeep, and compliance with RVA standards and legislation

• Fostering a culture of continuous improvement, collaboration, and high performance

• Highlighting the features and benefits of retirement community living to prospective residents

• Promoting the profile of RSL LifeCare in the local area by building relationships with businesses, community groups and industry forums to promote the village

• Implementing the Home Care strategy within the village and support awareness-raising activities

About You

• Whilst prior aged care sector experience will be highly regarded, we’re seeking people with prior experience in an operational management capacity within a service sector

• Excellent verbal and written communication skills

• Demonstrated compassion, empathy, and an ability to build meaningful relationships

• Demonstrated ability to make decisions which balance commercial outcomes with customer experience and risk mitigation

• Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities

• Computer and technology proficient

• Excellent time and project management skills

• A positive and flexible nature

• Current First Aid and CPR qualification

Our benefits:
RSL LifeCare offers a range of benefits including:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more

• An additional $2,650 per year meal allowance

• Staff discounts across 700 select retail stores through Maxxia Rewards

• Leave Loading - 17.5% pay top up on paid annual leave

• Future career progression opportunities across our four business units Retirement Living, Residential Care, Home Care and Veteran Services

Our commitment to diversity and our values: 

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location