Vocational Pathways Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team in Sydney, Parramatta, or Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has purpose.

The Vocational Pathways Specialist provides early and tailored one-on-one job-seeking support for injured workers with a psychological injury who are unable to return to their pre-injury employer. The role plays a critical part in bridging the gap to re-employment, ensuring participants are supported not only to recover, but to regain independence and meaningful participation in the workforce.

This role is relationship-driven, focused on building trust, encouraging change readiness, and maintaining engagement throughout the mental health recovery journey.

You will work closely with internal Case Managers and Pathways Specialists to ensure clear communication, aligned strategies, and timely progression toward outcomes. You may also engage with participants’ treating doctors to support capacity building.

This is a full-time, 12-month contract position based in Sydney, Parramatta, or Newcastle, with work-from-home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES

• Engage with injured workers to understand their goals, strengths, and transferable skills
• Support injured workers with resume development, job search skills, and interview techniques to empower independent job seeking
• Provide tailored vocational guidance aligned to capacity and sustainable return-to-work outcomes
• Use exceptional active listening skills to understand individual goals, needs, and concerns
• Work effectively with internal stakeholders to support claims management
• Engage with internal and external stakeholders via video conferencing, phone, and face-to-face as required
• Develop transferable skills assessments

ABOUT YOU

• 12+ months’ experience in employment services, vocational rehabilitation, or a related role
• Experience applying strengths-based approaches
• Experience working with participants experiencing mental health challenges
• Solution-focused approach with the ability to motivate and support others
• Strong interpersonal and communication skills across multiple channels
• Proactive, self-motivated, and highly organised
• High level of computer literacy
• Current full driver’s licence and willingness to travel as required

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.