Volunteer Coordinator

Rugby World Cup Australia is seeking an experienced and passionate Volunteer Coordinator to join the team for Rugby World Cup 2027. Based in Sydney and reporting to the Senior Volunteer Manager, this role will play a pivotal part within the Workforce team, helping bring a large-scale, high-impact volunteer program to life. You’ll be central to delivering a seamless and engaging volunteer journey from recruitment and onboarding through to tournament-time operations, ensuring thousands of volunteers feel informed, supported, and inspired every step of the way.

This is a fast-paced, hands-on role that blends coordination, communication, and engagement. You’ll lead volunteer communications, support workforce planning and operations, and deliver initiatives that enhance the overall volunteer experience. Working closely with internal teams and venue stakeholders, you’ll contribute to the successful delivery of the program across all stages, with opportunities to take on increased responsibility as the tournament approaches. We’re looking for a highly organised, people-focused individual who thrives under pressure, brings a proactive and positive mindset, and is passionate about creating exceptional experiences for others.

Key responsibilities include but are not limited to:

• Support end-to-end workforce planning, including volunteer recruitment, onboarding, headcount tracking, scheduling, training and tournament-time operations


• Lead all volunteer communications, acting as the primary contact for queries while producing newsletters, FAQs, and key updates


• Deliver volunteer engagement initiatives and events, both pre-tournament and across venues, to enhance the overall experience


• Manage application tracking and reporting, supporting screening processes and generating insights into key volunteer program deliverables


• Assist in developing training materials and workforce documentation, including policies, procedures, and volunteer handbooks


• Collaborate closely with venue teams and internal stakeholders to ensure consistent and effective workforce delivery across all locations


• Contribute to broader program initiatives, including Reward & Recognition, uniform planning, data management, and general workforce coordination support

Qualifications & Experience

• Minimum 1 - 2years’ experience in a similar administrator or customer service role. Events, workforce or sports environment experience is desirable.

• Strong written and verbal communication skills, with the ability to build relationships across diverse groups and confidently present to large audiences


• Proven ability to manage high volumes of stakeholder or customer interactions, responding efficiently and professionally


• Demonstrated capability to work independently, using initiative and taking ownership of tasks and outcomes


• A positive, flexible, and solutions-focused mindset, with a strong commitment to delivery


• Ability to perform under pressure in fast-paced environments, consistently meeting deadlines and managing competing priorities


• Comfortable using or quickly learning systems and tools, including workforce platforms and Microsoft Office (particularly Excel and PowerPoint)


• Proactive, adaptable and self-motivated, thriving in high-pressure environments and excited by the opportunity to be part of a major global event


• Flexibility to travel and work evenings/weekends as required

Why You’ll Love It Here

• Competitive salary: We know world-class talent deserves to be rewarded.


• Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues–Thu), moving to full-time in-office in 2027 as the tournament approaches.


• Unbeatable location: A modern space across from Sydney’s Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.


• Wellbeing first: Weekly fresh fruit, Lunch & Learns and a focus on keeping our team feeling their best on and off the field.


• Locker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.


• Team spirit: Weekly drinks and social catchups that celebrate wins big and small.


• Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

How to apply:

Please submit your CV (maximum 3 pages) outlining your suitability based on the requirements for the role via the APPLY NOW link. Only suitable candidates will be contacted.

In setting expectations, there will be a 2-round interview process in our Sydney office.

All applicants need to be able to obtain their own working rights in Australia.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable. 

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong. 

About Us:

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

How to apply:

Please submit your CV (maximum 3 pages) outlining your suitability based on the requirements for the role via the APPLY NOW link. Only suitable candidates will be contacted.

In setting expectations, there will be a 2-round interview process in our Sydney office.

All applicants need to be able to obtain their own working rights in Australia.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable. 

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.