Web Project/Account Manager

WE ARE:
Media on Mars is a creative agency with a warm digital heart. People love the distinctive ways we communicate. For organisations, big and small, we craft communication programs, websites, and develop the brands within them. We believe we need to listen first and then the rest will be simple. We believe in the importance of touching people with our ideas.

We are passionate about creative design and projects that support the community, environment and education. Our client base primarily consists of government and not-for-profit organisations working in the areas of community development and environmental education. We choose to work in these areas because we value the work of these organisations and we are passionate about creating innovative, professional and engaging brands to enhance the delivery of their projects.

We are interested in what you can bring to the table as we understand that people have different skills and backgrounds so we would love to hear what you can offer to this position.

YOU ARE:

• Able to build and maintain strong client relationships.


• Able to think on your feet and take ownership and responsibility for projects.


• Always nice to clients (even the challenging ones!).


• Passionate about great design.


• Intuitive, knowing when to be flexible and when to be firm.


• Someone with a can-do attitude! (You can always ask for help).


• Able to work independently.


• Able to juggle managing multiple projects simultaneously without dropping balls.


• Efficient and hardworking with attention to detail.


• Warm, friendly and approachable to both clients and staff.


• Easy to get along with and you have a good sense of humour.

THE JOB:
Client Liaison:

• Respond to enquiries.


• Follow up leads and ensure client has all relevant information needed.


• Meet with clients and able to sell on and off-line services.


• Provide information to clients about the website and design process, i.e. hosting, domains, SEO, CMS, social media, e-marketing, printing


• Provide information to clients about options & costs for the functionality of their projects.


• Liaise with any third parties (hosts, registries, IT departments, printers etc…) to ensure a smooth and pain-free process for the client.


• Ensure that the client is happy and informed on the project progress at all times.


• Report any potential client challenges to manager so solutions are found quickly.

Project Workflow:

• Liaise with designers, printers and programmers to create detailed and accurate quotes.


• Work with the design and programming team to create timelines for the projects.


• Manage website projects from client brief to completion including providing training to clients if required.


• Liaise with designers, programmers, accounts and clients to ensure project runs on time and on budget.


• Report any potential project challenges (e.g. budget blowout, unreasonable requests, timeline blowouts) so that a suitable solution can be found quickly.


• Keep accurate records of supplier costs and provide invoice details for accounts.

Please note you will work closely with the team on all tasks and you can always ask for help at any stage.

Business Development / Marketing:

• Work with the team on business development activities, such as process improvement, systems development.


• Work with the team on marketing initiatives.


• Able to generate new work and meet with prospective clients.

SALARY:
65 – 70K plus super depending on skills and experience.

CONTRACT DATES
This is a full time position with a 3-month trial period. Ideally we would like to someone to start ASAP but we are happy to wait until the New Year for the right person.

If you are interested in this position please send a brief email, a copy of your CV and a portfolio if relevant. Please note, we do not require a formal application for this position we would prefer a brief informal application and to talk to you in person. Send all applications to [email protected].

Final note:
Your personality is as important to us as your skills and experience. As a small, tight-knit studio, our working environment is based on trust, support and the ability to communicate. We make a policy of hiring highly competent, experienced and organised people who have great communication skills. This allows the team to feel supported within a flexible work environment.