Wellness Consultant

At Bionik Wellness, we are passionate about transforming lives through holistic health and wellness solutions. We offer a supportive, dynamic environment where wellness professionals can thrive, and clients receive personalised care that helps them achieve their health goals. We are now looking for an enthusiastic and dedicated Wellness Consultant to join our team and help us grow while delivering exceptional client experiences.
 

Role Overview:
As a Wellness Consultant, you will be the driving force behind both client satisfaction and business growth. Your core responsibility will be to help clients on their wellness journey while identifying opportunities for growth, new client acquisition, and building lasting relationships. If you're passionate about wellness, have a proactive mindset, and love helping people reach their full potential, this role is for you!

Applicant must be available to work weekends and a minimum of 20 hours per week. Additionally, you are willing and able to travel to the Surry Hills clinic when required. 

Key Responsibilities:

• Generate Growth: Drive business expansion by attracting new clients, increasing membership sign-ups, and enhancing sales through proactive outreach and service excellence.
• Client Consultations: Conduct initial wellness assessments and create tailored wellness plans that meet individual client needs, ensuring a positive experience.
• Sales and Memberships: Promote wellness packages, products, and memberships to enhance client engagement and retention.
• Team Support: Serve as a second point of contact for staff, providing guidance, motivation, and fostering a collaborative team environment.
• Maintain Clinic Cleanliness: Ensure the clinic space remains clean, organised, and welcoming to clients at all times.
• Achieve KPIs: Meet daily, weekly, and monthly performance targets related to sales, client satisfaction, and service delivery.
• Client Relationship Building: Establish strong, ongoing relationships with clients to support their long-term wellness journey and ensure satisfaction.
• Marketing Collaboration: Collaborate with the marketing team to create content, promotions, and initiatives that attract new clients and keep existing ones engaged.

About You:

• Passionate and Knowledgeable: You genuinely care about health and wellness, staying informed and inspired by the latest trends and techniques.
• Proactive and Goal-Oriented: You thrive on setting and achieving targets, with a drive to see both clients and the business succeed.
• Personable and Collaborative: Building connections comes naturally to you, whether with clients or colleagues, and you enjoy working in a team setting.
• Organised and Detail-Oriented: From consultations to clinic upkeep, you ensure that every aspect of the client experience is seamless and professional.
• Strong Communicator: You excel in verbal and written communication, conveying ideas clearly and inspiring trust and enthusiasm in clients and team members.
• Adaptable and Resilient: You handle changing situations with ease, maintaining a positive attitude and focus on delivering results.
• Versatile Team Player/Independent : You excel at working collaboratively within a team to achieve shared goals, while also being highly self-motivated and capable of working independently to drive personal and business success.

Additional Desirable Qualifications:

• Prior experience in a customer service or sales role, particularly in a wellness, fitness, or health-related industry.
• Certifications or training in wellness fields (e.g., personal training, health coaching, nutrition).