Workers Compensation Underwriting Assistant

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re seeking an Assistant Underwriter to support our Workers Compensation portfolio. In this role, you’ll process policy adjustments, new business and renewals, and help drive retention and profitability targets. You’ll manage credit service queries, produce required reports, and maintain strong relationships with intermediaries and customers. Success in this role relies on delivering exceptional customer service, effective communication, and contributing to business objectives through market awareness and reliable task delivery.

You bring experience in customer service, strong negotiation and communication skills, and the ability to work both independently and within a team. This role is ideal for someone who thrives in a fast‑paced environment and enjoys building collaborative stakeholder relationships. This is a permanent full-time role based in multiple locations across Australia.

What You'll Do

• Process and manage workers compensation policy adjustments, new business, renewals, and customer information updates.

• Take inbound calls during business hours to assist customers and intermediaries with enquiries.

• Support portfolio performance by helping achieve renewal retention and profitability targets.

• Manage and resolve credit services enquiries, including outstanding premium follow‑ups.

• Produce required reports and provide administrative and underwriting support.

• Build and maintain strong relationships with intermediaries and customers to support retention and new business.

What You'll Bring

• Experience in customer service and insurance, ideally with exposure to Workers’ Compensation or related underwriting environments.

• Strong verbal and written communication skills, with the ability to build effective relationships across all stakeholder levels.

• Good negotiation skills and confidence in handling enquiries, resolving issues, and supporting customers.

• Motivated, proactive and willing to learn, with a growth mindset and openness to developing new technical skills.

• Some knowledge of underwriting processes, premiums, credits, or insurance systems and tools (or the eagerness to learn them quickly).

• A team‑focused approach with the ability to work independently and reliably to deliver high‑quality outcomes.

• Strong attention to detail and the ability to stay organised in a fast‑paced environment.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 1 March 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.