Workflow Coordinator

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role
 

We’re seeking a Workflow Coordinator who can lead with optimism and purpose, balancing day‑to‑day operational delivery with a strong focus on transformational change. You’ll lead our onsite Customer Service team, ensuring workflow runs effectively by allocating tasks, tracking progress and resolving issues before they impact the customer experience.

As the key escalation point, you’ll bring clarity, direction and problem‑solving expertise while supporting our Account Managers with accurate, timely quotes and product information. Central to this role is a continuous improvement mindset—identifying opportunities, uplifting processes and encouraging new ways of working that strengthen service outcomes and team capability.

If you’re energised by leading teams, navigating fast‑changing priorities and resolving challenges with ease, this is an opportunity to influence outcomes and strengthen our customer relationships.

What's involved

• Champion transformational change with a positive, future‑focused mindset
• Operate strategically and guide the team beyond day‑to‑day activity to deliver exceptional customer experiences
• Lead and inspire a high‑performing team, fostering continuous improvement
• Maintain accurate workflow records and report on key performance indicators
• Identify and implement process improvements to enhance efficiency
• Ensure adherence to company policies, procedures, and safety standards
• Provide insights to management on workflow trends and team performance

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Who we’re looking for

You will bring highly developed time management, planning, and organisational skills, excellent problem-solving abilities, and a collaborative team-oriented approach in order to successfully make a genuine difference by always putting our team and customers first.

You will lead a team of Customer Service Officers - be a part of a high performing, culture lead, customer experience team that is empowered to have a red-hot go.

You’ll need

• Proven leadership experience, ideally in operations, customer service or a commercial environment.
• Strong problem‑solving and decision‑making capability.
• Experience in the building market or similar environments
• Ability to interpret building plans and understand build stages.
• Strong stakeholder engagement across internal and external partners.
• Excellent communication skills and a customer‑first mindset.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected].

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.