Workplace Experience Coordinator

Division: People & Culture 

Department: Property Services 

Reference number: 12987 

Engagement type: Permanent

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.  

About the Team

Our Workplace Experience team create a welcoming, supportive and inclusive environment by providing memorable experiences for our clients, visitors, and workforce. We're looking for someone who will bring their fantastic reception, administrative skills and capabilities to support all that we do in our Workplace Experience space.

About the role

Based at corporate reception, in our Melbourne (Collins Street) office, we are looking for a person who enjoys a challenge, understands what a good customer experience looks like and can grow meaningful connections that will allow our workforce and guests to feel not only acknowledged, but provided with a true sense of belonging.

This integral position ensures the smooth running of our AEMO offices both locally and nationally, ensuring our guests have a fantastic experience when visiting our sites and leave with a positive impression of our AEMO Brand.

What you will be doing

• Answering calls on a busy reception, responding to staff queries


• Events management including meeting room coordination, event set up and set down, and managing catering requests


• Greeting staff, visitors & accepting deliveries


• Overseeing requests via the mailbox/MS Teams


• Workplace, Front of House/Concierge/Catering


• Anticipating workforce and visitor needs


• Taking initiative to troubleshoot issues and find solutions


• Support employee Onboarding and Offboarding


• Reviewing invoices/purchase orders for processing


• Records and Database Management


• Health and Safety of our people and workplace


• Working alongside our National Workplace team to continuously improve the workplace experience

What you will bring to the role

• Previous experience working in corporate reception


• Strong organisational, written and verbal communication skills


• Strong Knowledge of Microsoft Office including MS Teams


• Detailed understanding of Workplace Support and Concierge services


• Strong knowledge or understanding of Facility/Property support functions


• Understanding of Facility/Property compliance requirements within an administrative environment

In return some of our benefits to you 

• Flexible working: additional leave options


• Professional development via projects, industry networks, job rotation, study assistance and more.


• Give back with up to 4 days of volunteering leave per year.


• Reward your hard work with annual performance bonuses (subject to eligibility).


• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at [email protected]