â¢Schedule, reschedule, and cancel client appointments.
â¢Manage clinician calendars and appointment availability.
â¢Send online consultation links and appointment reminders.
â¢Monitor upcoming appointments to ensure all required documentation is received.
â¢Follow up outstanding forms and documentation as required.
Clinical Administration
â¢Review psychiatry referrals and prepare appointments scheduled within the next two days.
â¢Ensure intake forms, consent forms, checklists, and referral documentation are uploaded and accessible.
â¢Process and distribute psychiatry letters and correspondence.
â¢Monitor and action clinician requests and administrative tasks within Halaxy.
â¢Review and manage Halaxy alerts and notifications.
Billing & Accounts
â¢Process invoices and payments accurately.
â¢Manage NDIS, Victim Services, Medicare, and third-party billing as required.
â¢Enter fees and invoices for upcoming appointments.
â¢Monitor outstanding invoices and follow up where necessary.
Communication & Correspondence
â¢Monitor and respond to emails in a professional and timely manner.
â¢Process incoming electronic correspondence.
â¢Liaise with clients, referrers, clinicians, support coordinators, and external agencies.
â¢Maintain professional communication standards at all times.
Practice Support
â¢Monitor and manage the CNX (cancellation) list to maximise appointment utilisation.
â¢Provide general administrative support to clinicians and management.
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