Project Manager - Digital Service Tools (m/w/d)

Description

“Work smarter, not harder!” The Project Manager - Digital Service Tools is part of the Digital Service Tools team and significantly impacts the digital transformation of INNIO's Global Service Organization (GSE), ensuring that digital tools are effectively leveraged to enhance service delivery and operational excellence. As a Project Manager, you will mainly focus on the Spare Parts Configurator (SPC) and its enabling applications to ensure a seamless and efficient spare parts handling across all Service departments. Collecting and aligning Service requirements with Digital enablers, managing the roll-out of new features and effectively providing and communicating feedback will be drivers for success. Reporting progress and timely execution of tasks are key.

You will closely collaborate with INNIO’s Digital team and Digital Product Owners and the wider GSE, Field Service and Tech Support teams to ensure seamless integration and communication across digital initiatives. 

• An innovative and international working environment
• Remote & flexible working time model
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity 
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Leadership and Strategy: Lead the Component Management project, aligning business and user requirements with digital solutions. Actively educate the service organization on digital projects and support in gatekeeping for project requests and sign-off on product introductions.
• Program Management: Lead cross-functional projects, mainly with SPC focus, in close collaboration with Engineering, IT & the digital team to successfully develop and roll-out new digital tools, and continuously improve the current portfolio.
• Value Proposition: Support the value proposition of digital service tools, ensuring alignment with business objectives and customer needs. Define KPIs, ensure their transparency and follow-up on improvements.
• Development and Implementation: Define requirements and help to prioritize developments and improvements. Lead the implementation process and coordinate testing and user support. Monitor NPI projects to ensure SPC covers the latest engine configurations.
• Training and Development: Coordinate the creation and update of training materials, formats, certifications, and curriculums to support digital service tools. Closely cooperate with workpreps and other endusers to ensure process adherence.  
• Problem Solving: Address unique problems that have a broad impact on the business, requiring in-depth interpretive thinking and complex judgment and translate issues into actioanable items & problem statements.
• Service and Process Improvement: Act as a change agent for service and process improvements, lead initiatives like the taxonomy mapping approach and AI enabled Service project

Your Profile:

• Bachelor in engineering or any related management area 
• Change management experience and process optimization
• Solid background in project management
• Relevant project and product management  know-how
• Project management and cross-functional collaboration skills
• Know-how of new technologies in the field of After Sales 
• Jenbach or other major GSE locations in Europe 
• Willingness to travel (up to 10%)
• Business fluent in English and German (verbally and written
• Other languages are a plus 

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.