Supply Order Specialist (AT & CH)

About the Role:

The Supply Order Specialist is responsible for leading the customer support function within the Ferrero business, ensuring high levels of customer satisfaction, efficient service order management, and alignment with commercial and operational goals.

This role involves managing customer order portfolios in Austria and Switzerland in close collaboration with cross-functional departments such as Sales, Supply Chain Logistics and Planning, and Trade Marketing.

Main Responsibilities:

Order and Inventory Management

• Manage customer order processing, order reason coding, and external partners/3PLs shipment coordination.


• Optimize order allocation based on demand, stock availability, and business priorities.


• Oversee customer inventory and replenishment planning.

Customer Experience and Issue Resolution Management

• Ensure excellent customer service through effective issue resolution and cross-functional collaboration.

Master Data Management for Accurate Order Processing

• Ensure accurate master data management for seamless order processing and material mapping.

About You:

Educational background in Supply Chain Management or similar business studies and/or prior work experience in related areas (preferably in the FMCG sector)

Understanding of end-to-end supply chain dynamics

Fluent in English, German is an advantage

Analytical skills using MS Office

Knowledge and experience in SAP S/4HANA and/or SAP APO are/is an advantage

Collaborative team player; good communication and problem-solving skills

Proactivity and open minded-ness

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.