Technical Service Operations Expert (m/f/d) Fluency in German

Description

The Technical Service Operations Expert (m/f/d) provides advanced technical expertise and operational support for the Jenbacher J920 engine platform across the installed fleet. The role ensures effective resolution of complex technical issues, supports service excellence, and drives continuous improvement in engine reliability, availability, and customer satisfaction through close collaboration with Service, Engineering, and other cross-functional teams.

• An innovative and international working environment
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity 
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals 
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities 

Your Responsibilities:

• Serve as a link between Service, Engineering, Product Management, Quality, and Field Operations, ensuring effective cross-functional communication and alignment on technical topics
• Act as a key technical contact for complex and escalated service cases related to engine performance, reliability, and operability
• Support troubleshooting activities by analyzing operational data, field findings, and technical reports to identify root causes and define corrective actions
• Collaborate closely with Field Service, Technical Support, Engineering, Quality, and Product Management to ensure timely and sustainable issue resolution
• Drive technical clarification and follow-up of critical fleet issues to improve engine availability and customer satisfaction
• Support the development and implementation of service recommendations, technical instructions, and operational best practices
• Contribute to continuous improvement initiatives by transferring field experience and lessons learned into product and service enhancements
• Participate in technical reviews, internal alignment meetings, and customer discussions for high-priority operational topics
• Ensure compliance with INNIO safety, quality, and compliance standards in all technical support and service-related activities
• Support knowledge sharing and technical capability building across the service organization

Your Profile:

• Technical degree in engineering from an University or a degree from a higher technical college (e.g., HTL) with minimum 5 years of relevant work experience; relevant field service experience preferred 
• Minimum 5 years of experience in technical service, engineering, or operations within the power generation or gas engine industry
• Strong experience in troubleshooting, root cause analysis, and resolution of complex technical issues
• Proven track record of working in cross-functional and international environments
• Experience in supporting or leading technical improvement initiatives and service-related projects
• Solid understanding of engine systems, controls, and plant operation, ideally with exposure to the Jenbacher J920 platform
• Strong knowledge of Jenbacher gas engine technology, ideally the J920 platform
• Good understanding of engine operation, service processes, and troubleshooting
• Knowledge of engine systems, controls, auxiliaries, and plant integration
• Experience in root cause analysis and technical problem solving
• Ability to interpret technical documentation and operational data
• Understanding of cross-functional service and engineering processes 
• Willingness to travel up to 20% globally 
• Fluency in German and English

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.