C005127 Support for Audio Video and Visual (AV/V) Services (NS) - WED 21 Oct

Deadline Date: Wednesday 21 October 2026

Requirement: Support for Audio Video and Visual (AV/V) Services

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 160

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: 

AV/V Service Implementation

• Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements.
• Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented.

Maintenance

• Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime.
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance.
• Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities

Continual Service Improvement

• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption.
• Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
• Identify and provide opportunities for continuous service improvements.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Videoconferencing Technologies - Advanced Proficiency Level - At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems.
• Audio Video Visual Room systems- Advanced Proficiency Level - At least 3 years' experience/ Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals.
• Communication Systems integration with PKI and Active Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products.
• Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc.
• Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.