Change Expert - Private Banking: Investment & Lending

Change Expert IV – Private Banking : Investment & Lending
GJA: 17
 

We are looking for a skilled and motivated professional to join Private Banking as a Change Expert IV. In this role, you will orchestrate the delivery of complex change initiatives across the Tribe, ensuring transformational outcomes for the business. You will also play a key part in supporting strategy development, optimizing internal processes, and driving continuous improvement.

Roles and responsibilities

• Lead and deliver complex change initiatives, ensuring alignment with organizational strategy and objectives.
• Manage project/program, deliverables, governance, and stakeholder engagement.
• Identify, evaluate, and manage project risks, issues, dependencies, and constraints.
• Apply structured change management methodologies to embed desired culture and behaviors.
• Ensure compliance with internal policies, procedures, and relevant regulations.
• Support strategy development and implementation, contributing to the effective operation of the organization.
• Oversee and improve internal processes, acting as a link between teams and functions.
• Develop and deliver budget plans, monitor operational compliance, and drive continuous improvement.
• Provide specialist advice on policies, procedures, and business operations.
• Plan and manage delivery of projects, ensuring effective resource utilization and risk management.
• Track and interpret key business KPI’s (STP ratios adaption metrics, CSAT scores ...)
• Prepare and coordinate governance routines
• Ensure country alignments
• Support operational excellence by identifying bottlenecks improvement opportunities and process gaps in customer journeys and internal flow

Objectives

• Deliver transformational change for Private Banking BE.
• Ensure effective collaboration and alignment across multiple stakeholders.
• Drive operational excellence and continuous improvement in internal processes.
• Support the team in achieving strategic objectives and embedding a culture of change.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• University degree (Master’s preferred) in a relevant field.
• Minimum 5 years experience in change management, project/program management, and process optimization.
• Strong stakeholder management and collaboration skills.
• Resilience and adaptability in the face of change and setbacks.
• Effective communicator, able to tailor messages to diverse audiences.
• Results-driven, accountable, and resourceful.
• Expertise in change management, project/program management, and process optimization.
• Strong analytical, planning, and organizational skills.
• Financial and commercial acumen.
• Proficiency in data analysis, policy interpretation, and compliance management.
• Advanced presentation and verbal communication skills.

What We Offer

• A central role in shaping the future of ING Private Banking’s brand and client experience.

• A dynamic, informal environment with innovative colleagues.

• Hybrid working model and flexible benefits.

• Opportunities for personal development and career growth.

• Autonomy to organize your work while ensuring continuity and impact.

Ready to Lead the Conversation?
There’s never been a more exciting time to join ING. We’re transforming banking—focused on our clients, powered by technology, and driven by passionate people.