Customer Journey Expert - Financial Accounting

As a member of the Chapter of CJE’s within the Tribe Finance and Reporting, your mission is to take a leading role in the analysis and implementation of business driven changes in the financial accounting systems and processes used by the Accounting teams of ING Belgium.

Concretely :

• You collect and understand the business needs for business driven changes. You translate them into documented use cases with detailed business and data requirements ;
• You make the impact analysis and you support to the definition of a solution fitting the needs. You communicate this in a clear and transparent way to your stakeholders ;
• You make the bridge with Tech by translating the business and data requirements into a functional analysis and data flow designs ;
• You create and document test cases and you gather the test data to support the functional and user tests ;
• You support the business end user in the acceptance testing. You coordinate the resolution of test defects and you ensure a smooth transition to production ;
• You develop and/or maintain the process documentation and/or the user manuals ;
• You continuously deepen and broaden your knowledge and skills in your area of expertise within your chapter.
   

How to succeed
 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You think you’re up for the challenge? This will help you assess if you are a good fit for this opportunity:
 

As a Customer Journey Expert Financial Accounting you are/have:

• Holding a master’s degree in (business) economics or a comparable field ;
• Minimum 3 years working experience in a change delivery role and/or banking role ;
• Having a basic knowledge about banking products and bank accounting is a plus. Having a genuine interest in these domains is a must ;
• Having hands on experience in Cognos is a help ;
• Fluent in English. Dutch and/or French is a plus.
   

Further :

• You are a self-starter, self-organizing and like to work in a multidisciplinary team: you enjoy contributing to larger projects in collaboration with colleagues in and outside the team ;
• You have an analytical mindset, you take initiative and you are result-oriented ;
• You are a strong communicator and can present your work in a clear manner.
   

As a CJE you will have the opportunity to:

• Work on complex projects and tasks with a steep learning curve
• Become part of a multidisciplinary team of highly skilled professionals
• Participate to trainings throughout the year focused on both hard and soft skills
• Evolve to a specialised customer journey expert role, or a product owner
   

The team
 

The Tribe Finance and Reporting supports the Finance and the Reporting teams by building and maintaining a broad number of applications and ensuring complete and consistent reports. We are working in a very dynamic and demanding regulatory context and drive multiple change initiatives supporting our ambition to maintain a highly efficient, data-driven and agile organization.