Customer Service Representative / Agent

Job Description

Challenge Group is recruiting: Customer Service Representative – Liège 

Join a leading international company and help ensure smooth air freight operations.

Do you enjoy customer contact, operational environments and days filled with a variety of challenges?

Job purpose:

The Customer Service Representative is responsible for coordinating with the various internal departments within Challenge Group, including commercial, legal, operational and logistics teams to effectively manage customer inquiries throughout the entire process and ensure a consistently high level of customer satisfaction. 

Responsibilities

Your role as a Customer Service Representative: 

• Ensure timely and accurate follow-up of booking requests received via email.


• Enter booking data into the ERP system accurately.


• Manage and track required documentation for smooth end-to-end service.


• Monitor and follow up on groom bookings.


• Understand customer needs and deliver appropriate solutions.


• Provide accurate, complete, and reliable information.


• Handle customer complaints, propose suitable solutions, and follow up through resolution.


• Maintain customer records, process accounts, and ensure proper document filing.


• Coordinate with internal departments to ensure effective follow-up on complaints.


• Prepare required documentation and summaries for the Legal Department.


• Escalate major incidents and official claims to the appropriate departments.

Your profile

• Bachelor's degree in foreign trade, law, accounting or administration


• Previous experience in customer service is an asset


• Fluency in English and French


• Comfortable with IT tools and data entry


• Organized, methodical and solution-oriented


• Ability to handle multiple requests at the same time while effectively prioritizing tasks


• Team spirit and willingness to learn in a demanding environment

Why join us ?

• A fixed-term contract with the prospect of a permanent contract after evaluation


• An attractive salary package in accordance with Joint Committee 315.02, including benefits


• A structured onboarding program to support you from day one


• Ongoing training to develop your skills


• Real prospects for advancement within an international group


• A challenging environment located at Liège Airport


• Parking available and easy access to the site


• A close-knit team of around twenty employees where every contribution counts

Interested in joining our team?

Take the next step and apply directly with your CV and cover letter. We look forward to hearing from you!